Nichola Kelly

I am an extremely motivated, hard-working & reliable individual who is looking for a graduate position to build on my skills & work experience. I'm diligent & work well in a team & on my own initiative. I have good analytical & problem-solving skills, who's looking for a challenging & interesting position that will enable me to develop my skills.

Business support apprentice

(2025-05)

• Inputting cost data and ensuring correct job coding on internal systems
• Answering queries and recording messages from clients, residents, and service users via phone and email
• Monitoring shared email inboxes and following up on actions quickly
• Liaising with operational teams, housing managers, and external contractors

Customer Sales Assistant - Travis perkins - Cambridge

(2023-03 - 2025-05)

• Kept sufficient inventory supply and stock on shelves and in storerooms
• Handled complaints calmly and professionally, seeking positive resolutions for optimal customer satisfaction
• Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills
• Used exceptional communication and relationship-building abilities to provide first-class service for optimised customer experiences
• Cultivated excellent customer relationships by providing helpful, friendly and attentive service