Nick Howard

Administered users, groups, and role assignments within Microsoft Entra ID, applying Role-Based Access Control (RBAC) and Principle of Least Privilege concepts. Configured and tested Conditional Access Policies, Multi-Factor Authentication (MFA), and authentication controls to strengthen account security and reduce unauthorised access risks. Performed user lifecycle management activities including account provisioning, modification, group membership management, and deprovisioning.

Junior IAM Consultant at Cyber Range Ltd (2024-12 – Present)

• Administered users, groups, and role assignments within Microsoft Entra ID, applying Role-Based Access Control (RBAC) and Principle of Least Privilege concepts.
• Configured and tested Conditional Access Policies, Multi-Factor Authentication (MFA), and authentication controls to strengthen account security and reduce unauthorised access risks.
• Performed user lifecycle management activities including account provisioning, modification, group membership management, and deprovisioning.
• Worked with Azure cloud services and Microsoft Entra ID to understand cloud identity management and secure access principles.
• Utilised Microsoft Defender and Microsoft Sentinel to investigate identity-related alerts and correlate authentication events across cloud environments.
• Used MDE to isolate end points and carry out anti-malware scans.
• Investigated sign-in activity and authentication events using Microsoft Entra ID logs to identify suspicious login attempts, impossible travel alerts, and potential account compromise indicators.
• Gained practical experience with identity security concepts including authentication, authorisation, access governance, and privileged access management.
• Implemented and validated security controls designed to protect cloud-based identities and enforce secure access practices.
• Developed an understanding of modern authentication and federation concepts including SAML, OAuth 2.0, OpenID Connect, and Kerberos authentication.
• Produced clear documentation of identity management activities, security configurations, and investigation findings to support auditability, knowledge sharing, and operational best practice.

Sales Manager at Inception (2025-06 – 2026-12)

• I serve as the first point of contact at Inception, delivering clear and concise product knowledge to prospective clients and managing the entire sales pipeline, from initial enquiry and lead nurturing through to closing deals. Since joining Inception, I have generated over $280,000 in revenue, exceeding 150% of my quarterly target and successfully onboarding major corporate clients such as DHL, Westpac, Sage, and Cirque du Soleil.
• Once a deposit is secured, I provide a comprehensive handover to the operations team to ensure that each cruise is delivered exactly as promised, maintaining a high standard of customer service and client satisfaction. Additionally, I redesigned our luxury cruise packages, introducing elevated food menus to enhance the overall culinary experience for our clients.
• I designed and implemented a standardised communication cadence along with customised CRM templates and snippets to streamline the sales processes.
• My outbound activities are diverse and proactive, including cold calling, email outreach, attending networking events, and leveraging referrals to drive new business opportunities.
• I attend the cruises I've sold to clients to ensure they can communicate with me directly in case any issues arise. This also allows me to build long-lasting relationships, encouraging them to return next year. Additionally, I gather valuable feedback to share with our operations team during weekly meetings, helping us continuously improve our service.

Sales Executive at Third Space (2022-07 – 2025-01)

• Consistently exceeded sales targets, achieving 175% over target at Richmond and 141% over target at Wimbledon.
• Played a key role in successful pre-sale and club openings by personally contributing to 628 memberships at Richmond and 943 at Wimbledon.
• Delivered high-quality personalised club tours, building trust and rapport with prospective members, which directly increased conversion rates. Provided exceptional customer service, staying in touch with new joiners to ensure satisfaction, resolve early concerns, and maintain retention.
• Proactively followed up with new members to generate referrals, resulting in warm leads and accelerated membership growth. Supported training and onboarding of new sales team members, sharing best practices and sales strategies that aligned with the brand's values.
• Maintained strong cross-functional relationships with departments including fitness, front of house, and operations to ensure a seamless customer journey.

Recruitment Consultant at Remedium (2021-07 – 2022-06)

• Billed £80,000 in the first 3 months placing 6 doctors into the NHS.

Bachelors with Honours in Business Studies