Operations Management
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Dynamic and results-driven manager with a proven track record of boosting revenue, improving margins, and building high-performing teams within fast-paced, customer-focused environments. Skilled in operational leadership, with the ability to balance commercial targets with exceptional service delivery. Adept at using data analytics (Excel, Power BI, ERP) to track KPIs, identify opportunities, and implement process improvements that enhance efficiency and profitability.
Recognised for strong people management skills, fostering a collaborative team culture, and delivering training that empowers staff to achieve and exceed goals. Confident communicator, problem-solver, and decision-maker who thrives on exceeding expectations and maintaining strong customer loyalty.
Over a decade of leadership experience spanning supply chain management, aftersales operations, sales, and team development across industries including agricultural machinery, recruitment, and facilities maintenance. Proven ability to manage end-to-end aftersales supply chains, drive sales growth, and deliver measurable profit improvements. Skilled at building and leading high-performing teams, developing long-term client relationships, and implementing streamlined processes that enhance efficiency, service quality, and customer satisfaction.
Experienced in managing complex stakeholder needs, negotiating commercial terms, and using data-driven insights to guide decision-making and continuous improvement.
