Nico Cubeddu
Customer Success Manager
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About
Dynamic and commercially astute Senior Manager with extensive experience in Customer Success and Relationship Management within global industries such as brand protection, SAAS, pharmaceuticals, and media. Skilled in developing and nurturing strategic relationships with high-value international clients, ensuring long-term engagement and retention. Proven expertise in project management, operational coordination, and cross-functional team leadership to deliver tailored solutions that align with corporate objectives.
Strong analytical skills and a customer-centric approach to driving business success.
Experience
Customer Success Manager at OpSeC - London, UK (Dec 2024 – Present)
Key strategic leader, responsible for Online Brand Protection solutions and customer success.
- Lead online brand protection initiatives, ensuring optimal enforcement and compliance for high-value brands.
- Develop and execute client engagement strategies to enhance retention and maximize service value.
- Provide strategic insights and recommendations to mitigate risks and drive continuous improvement.
- Collaborate with senior partners to identify risks, opportunities, and areas for improvement in customer retention.
Education
Educated to a Degree level (Languages and Linguistic Mediation)
