Nicola Barker

Highly organised and reliable individual with extensive experience in customer service, team supervision, business administration, and property management. Skilled in managing schedules, maintaining accurate records, handling customer enquiries, coordinating workloads, and ensuring tasks are completed efficiently and to deadlines. Experienced in supporting business operations, creating rotas, managing audits, handling cash procedures, and maintaining excellent customer relationships.

Currently completing a Business Administration qualification to further develop professional administrative skills.

Administration Support at DSM Domestic Appliance Repairs Ltd

• Managed incoming calls and customer enquiries.
• Booked appointments and organised engineers' schedules.
• Maintained customer records and job information.
• Assisted with advertising, website content, and social media management.
• Created promotional materials including flyers and business cards.
• Helped secure new business contracts and maintain customer relationships.

Property Manager / Airbnb Business Owner at Self-Employed

• Managed multiple properties across London and Kent.
• Coordinated bookings, guest communications, and schedules.
• Maintained accurate records, deposits, and identification checks.
• Arranged maintenance work and liaised with contractors.
• Supervised cleaners and carried out quality inspections.
• Resolved customer issues promptly to maintain excellent service standards.

Supervisor / Duty Manager at Iceland Foods

• Progressed from Online Picker to Duty Manager and Supervisor roles.
• Managed daily store operations and ensured smooth running of shifts.
• Prepared staff rotas and supported workforce planning.
• Carried out cash handling and end-of-day procedures.
• Assisted with audits, stock takes, and compliance checks.
• Supported managers with staff matters and team supervision.
• Delivered excellent customer service in a fast-paced environment.

Business Administration (2026-10)