Project support/Administration - Michael Page Employment Agency (temp) - University of the Arts London
(2025-06 - 2025-11)
Worked closely with senior management to assist with the planning, coordination, and delivery of multiple projects
- Coordinated, compiled, and prepared the department's monthly report ensuring accuracy, clarity, and timely submission to senior stakeholders
- Tracked performance data, creating daily statistics documents to support operational oversight and reporting
- Logged, tracked and documented resident complaints, ensuring accurate records were maintained in line with internal procedures
- Liaised with Residence Managers regarding complaints, supporting timely investigation and resolution
- Represented UAL Accommodation Services at college open days, engaging with prospective students and stakeholders, answering queries, and promoting accommodation services
- Managed multiple shared inboxes including accommodation, complaints and disability inbox responding to a high volume of queries efficiently and professionally
Allocation and Sales Advisor - Brunel University London
(2022-09 - 2025-05)
- Conducted virtual financial appointments to assess student financial situations and advise on tailored payment arrangements
- Developed and distributed detailed fee breakdowns, ensuring clarity for students with complex accounts and financial obligations
- Played a pivotal role in student retention efforts by contributing to targeted outreach strategies, including email marketing, promotional materials, and direct engagement initiatives
- Provided end-to-end support to students in applying for accommodation, accepting offers, and making deposit payments, ensuring a smooth and positive experience
- Ensured compliance with institutional policies by meticulously managing financial agreements and maintaining audit-ready documentation
- Served as the primary point of contact for student inquiries related to fees, payments, and financial support, ensuring clear and prompt resolutions
Student Experience Advisor - Brunel University London
(2022-09 - 2025-05)
- Managed access control systems (Sateon & Salto) for over 4,000 students, ensuring security and compliance with regulations
- Collaborated with the Community Liaison Officer to address and resolve student concerns, ensuring a high level of service and negotiating compensation where appropriate
- Coordinated conferences every summer, managing logistics to ensure seamless execution
- Oversaw maintenance schedules, ensuring timely completion of planned works
- Managed student misconduct cases, issuing disciplinary documents, liaising with campus authorities and student welfare for severe cases
- Answered student queries via phone and email, providing prompt and accurate information to support student needs effectively
- Generated accurate daily reports of student arrivals, including room allocations, produced thorough arrival checklists for security and ensured all keys were correctly prepared
- Managed student check-ins and check-outs using the Kx system, including issuing and receiving room keys and accurately recording departure form details
- Supported welfare checks and maintained detailed incident records in APEX which is the university security system, ensuring accurate and timely reporting
- Maintained accurate documentation for audits and compliance reviews, ensuring policy adherence
Health Care Assistant - Outreach Care Staffing
(2022-01 - 2022-07)
- Provided attentive administrative and patient support, ensuring the accurate documentation of medical records
- Assisted in logistical coordination for care delivery, optimizing operational efficiency
Rota Coordinator - McKesson
(2022-03 - 2022-04)
- Managed shift scheduling and administrative coordination, ensuring operational continuity across multiple sites
- Approved locum payments and verified documentation to maintain compliance with regulatory requirements
- Served as the main point of contact between locums, agencies, and managers, ensuring effective communication
