Nicola Cooper

Compassionate Community Support Worker well-versed with managing finances, administering medication and accompanying patients to medical appointments. Committed to providing quality care and complying with safety and hygiene standards. Dedicated to help patients live independently and fulfilling life.

Community support worker - Lancashire county council - Chorley, Lancashire

(2004-11)

• Supporting adults with learning difficulties with all aspects of daily life
• Helped clients manage their finances responsibly, fostering financial independence
• Assisted with personal hygiene tasks, maintaining dignity and respect for all clients
• Provided companionship during leisure activities for increased social inclusion of clients
• Advocated on behalf of vulnerable individuals in social welfare proceedings, upholding their rights
• Organised recreational activities resulting in improved mental wellbeing of participants
• Promoted community integration by creating social engagement plans for clients
• Built strong relationships with families to ensure seamless support services delivery
• Provided safe transportation for clients to appointments and outings
• Encouraged social participation by accompanying users to social activities and community events
• Collaborated with local organisations offering varied opportunities for client participation
• Developed personalised care programmes for improved client wellbeing
• Monitored client conditions, reporting changes promptly to medical professionals
• Prepared nutritious meals catering to specific dietary requirements, promoting better health outcomes
• Facilitated group activities for increased social interaction among community members
• Supported individuals in crisis situations, ensuring safety and stability at all times
• Completed detailed record keeping duties ensuring accurate documentation of client progress
• Delivered emotional support to distressed clients, instilling a sense of calm and comfort
• Coordinated with multidisciplinary teams to optimise care plans for service users
• Enhanced client autonomy with daily living skills training
• Reported concerns, problems and changes to the Community Support Manager immediately
• Complied with all safeguarding, risk management, risk assessment and lone working policies and procedures
• Kept daily report book up to date and accurate, including records financial transactions
• Maintained strict confidentiality at all times, adhering to relevant company policy
• Delivered highest standards of support to people with learning disabilities, in line with individual support plans, cultural needs and wishes
• Improved quality of life by supporting various aspects of personal care, including bathing and grooming
• Developed positive coping strategies for service users with mental health users to promote independence
• Developed warm and positive relationships with users, resulting in excellent satisfaction scores
• Built positive working relationships with colleagues, families and external organisations and professionals
• Encouraged people to make choices and life decisions in line with Mental Capacity Act requirements
• Attended regular training and supervision workshops for improved service user support
• Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases

Machine operator and flt driver - Schwans - Leyland, Lancashire

(1996-01 - 2004-01)

NVQ Level 3 - Health and social care - Woodlands college

GCSEs - Gcse - Parklands