Nicola Drainer

A dedicated and highly experienced professional, offering a broad range of transferable skills. Recognised for excellent communication, attention to detail and a proactive approach to problem solving. Committed to continuous improvement with a focus on delivering for customers and colleagues. A proud advocate of Lloyds brand and behaviours, fostering a positive work environment, championing self development and empowering others to grow.

Data Analyst - Lloyds Banking Group - Glasgow

(1989-10)

36 plus years experience working for Lloyds Banking Group. Roles include, Branch Banking, Branch Financial Assistance and Group Reconciliations. Over 33 years experience in a Customer facing environment assisting customers with all aspects of their personal banking needs. Fostering and maintaining strong stakeholder relationships.

Relief Support Worker - Quarriers - Bridge of Weir

(2015-06 - 2018-10)

Relief Support worker, Quarriers Village Supported Living. Supporting vulnerable adults with their day to day living needs, enabling them to live as independently as possible in their own home. Supporting with shopping, outings, personal care, administration of medication and accompanying to medical and social engagements.

Certificate of Higher Education - Lean Basics Accreditation - University of Cardiff (2024-04 - 2024-09)

Certificate of Higher Education - SVQ7 Needs of Children and Young People in the Children's Hearing System - West Lothian College (2017-01 - 2017-06)

Scottish Higher - Mathematics, English, Biology, Geography - Gourock High School (1984-08 - 1989-10)