Specialist financial Assistant - Lloyds banking group
(2020-10 - 2026-05)
- Customer Focus: Builds strong customer relationships and delivers customer-centric solutions. For example, keeps in contact with customers to ensure problems are resolved, or to improve customer service. Studies customer feedback and emerging customer needs and uses these to determine some creative new ideas
- Call Handling: Receives and monitors calls and deals with allocated customers with guidance (but not constant supervision).
- Communicates Effectively: Develops and delivers communications that convey a clear understanding of the unique needs of different audiences and their team. For example, listens attentively and takes and interest. Keeps others informed; conveys information clearly, concisely, and professionally when speaking or writing.
- Resilience: Rebounds from setbacks and adversity when facing difficult situations. For example, is calm and objective; stays focused on the task. Seeks input on how to handle challenging situations; promptly moves on from setbacks or problems.
- Policy and Procedures: Works with guidance to develop, monitor, interpret, and understand policies and procedures, while making sure they match organisational strategies and objectives.
Logistics Manager - Eco Readymix
(2019-01 - 2020-12)
- Working in a dynamic environment providing strong organisational skills
- Overseeing all aspects of shipping and fulfilment
- Ensuring timely, efficient and cost effective delivery of products to customers
- Dealing with customer collects and dealing with various plant managers on a daily basis
Senior bank Advisor - M&S Bank
(2008-08 - 2019-01)
- Providing exceptional service through phone interactions with customers focussing on resolving queries with an efficient, accurate, professional and courtesy manner to create brand loyalty
- Taking maximum opportunity to enhance customer experience and exceed expectations
- Building meaningful relationships with customers through conversations, incorporating needs analysis, building rapport and offering relevant solutions
- Maintaining and updating relevant customer account details using appropriate systems for M&S bank products
- Understanding and operating within regulatory requirements e.g. Data protection, Money Laundering, Financial Conduct Authority (FCA) etc.
- Translating credit policies to customers ensuring transparency and understanding
Senior Negotiator - Nicola Jane Estate Agents
(2006-06 - 2008-07)
- Negotiating the sale of properties (handling from start to finish)
- Involved in the letting side of the business
- Attending to properties to photograph and measure to compile accurate and professional sales particulars
- Solely in charge to organise the smooth running of the Home Information pack that was introduced 2007
- Given full confidence in being trusted in running the office on my own on numerous occasions
Senior Negotiator/Lister - Beresford Adams Estate Agents
(2005-01 - 2006-05)
- Negotiating the sale of all properties
- Handling the sales of all properties from start to finish
- Listing (attending appointments to put properties on the market)
- Working as a right hand man to the manager of the office
Administrative Assistant - White-gate Estate Agents
(2004-01 - 2004-12)
- Dealing with customer enquiries in person and over the telephone
- Arrange appointments for clients and staff
- Input client details onto computerised database and keep record updated
- Assist staff with other duties in the office
Senior Inspector - Field Boxmore Healthcare Products - Wrexham
(1999-01 - 2004-12)
- Inputting coded data onto a PC
- Inspecting labels for the medical sector, ensuring that they match with paperwork
- Training and mentoring junior staff
- Some staff supervision
- Shift first aider
Apprentice Mechanical Engineer - Richard Burbidge
(1999-01 - 1999-12)
- Maintenance and repair of factory machinery
- Day release to local college
2 Year Skill Seeker Training Programme - Manweb Scottish Power - Hoylake
(1997-01 - 1999-12)
- A range of different 16 week placements with different sections of the company e.g. electrical linesman etc
- Achieved: RSA Computer literacy and information Technology Stage 1, Essential skills including planning for employment, NVQ level 2 in engineering Manufacture and City & Guilds Part 1 Electrical Installation
