Nicola Fraser

I am a compassionate and reliable Healthcare Support Worker with experience in various NHS hospital wards, including dementia care and orthopaedic rehabilitation. I take pride in delivering high-quality, patient-centred care while ensuring dignity, respect, and safety always. Working within the NHS bank has enabled me to quickly adapt to different ward environments, support multidisciplinary teams, and address a range of patient needs.

I am confident in assisting with personal care, monitoring patients' well-being, and adhering to strict infection control protocols. I am committed to maintaining high standards of care, supporting both patients and colleagues, and continuing my professional development within the NHS.

Healthcare Support Worker (Bank) at NHS Grampian (2019-07 – Present)

• Provide personal care, including washing, dressing, toileting, and mobility support
• Assist nursing staff with clinical and non-clinical duties
• Monitor and report changes in patient condition
• Support patients with feeding while promoting dignity and independence
• Maintain accurate patient records
• Follow strict infection prevention and control procedures
• Ensure patient safety in line with safeguarding and NHS policies
• Work across multiple wards, including dementia (Cornhill) and orthopaedic rehab (Woodend)
• Adapt quickly to different ward environments and team structures

Domestic Assistant at NHS Grampian (2018-03 – 2019-06)

• Maintained high hygiene standards across clinical environments
• Followed infection control protocols in line with NHS procedures
• Cleaned and disinfected patient areas and equipment
• Safely handled clinical waste and adhered to COSHH regulations
• Worked alongside healthcare staff to support patient care environments

Barmaid at The Brig Inn (2016-06 – 2026-03)

• Delivered customer service in a fast-paced environment
• Handled cash and card transactions
• Maintained cleanliness and organisation
• Built strong relationships with customers
• Supported training of new staff

Assistant Manager at The White Horse (2013-05 – 2016-05)

• Supported daily hotel operations and staff supervision
• Managed customer service issues and bookings
• Assisted with staff training and scheduling
• Ensured compliance with health & safety standards