Nicola Pocock

Results-driven Accounts Receivable Specialist with over 16 years' experience managing complex, high-value customer portfolios, including ledgers exceeding $150 million. A highly accomplished finance professional with extensive expertise in credit control, cash collection, debt recovery, reconciliation and complex dispute resolution. Proven ability to take ownership of challenging accounts, protect cash flow and deliver results in demanding, fast-paced environments.

Commercially aware, highly analytical and exceptionally organised, with a strong eye for detail and a natural ability to build effective relationships with customers, colleagues and senior stakeholders. Recognised for resolving complex financial issues, improving processes and consistently maintaining high standards of accuracy and performance. Bringing more than 16 years of specialist knowledge, resilience and proven results to every role.

Senior Accounts Receivables Specialist - Third Bridge Group Limited - London, United Kingdom

(2016-07 - 2026-04)

Third Bridge is a primary research firm that provides private equity firms, hedge funds and strategy consultants with the information that they need to understand the value of their investment opportunities. Every month, they receive thousands of requests from clients, who trust Third Bridge to deliver on their most complex information needs. They have offices in London, New York, Dallas, LA, Shanghai, Beijing, Hong Kong, Mumbai, Seoul, Tokyo, Munich and Dubai with their primary Finance function being managed globally in London.

• Oversaw global receivables ledgers of approximately $150 Million across multiple countries and legal entities, ensuring data accuracy and financial integrity.
• Delivered a 15% reduction in aged debt through strategic engagement with key accounts, analysing requirements, negotiating tailored invoicing framework and aligning terms to accelerate settlement while preserving strong commercial relationships.
• Designed and rolled out structured monthly reporting packs for the Finance Team to support strategic decision making.
• Created Receivable Policies and procedural frameworks to standardise practices across global sales and research teams to ensure consistency, compliance and clarity worldwide.
• Timely processing and issuing of hundreds of Invoices on a monthly basis, ensuring billing accuracy and strict adherence to local regulatory rules.
• Consistently met and maintained 24 hour response SLAs across all internal and external stakeholder communication, ensuring resolution speed and service reliability.
• Collaborated cross-functionally with IT teams to design and implement automation on invoicing and other AR functions, driving significant efficiency gains, scaling capacity and materially reducing manual processing errors.
• Owned end-to-end training strategy for incoming AR team members, creating structured learning resources and delivering coaching that accelerated time-to-productivity and upheld global receivable standards.
• Ownership and management of all companies high-value accounts with complex and specialised billing requirements, while maintaining strong client relationships and proactively resolving billing queries to ensure accuracy, customer satisfaction and timely payment.

Credit Control Manager - Samlerhuset Group B.V Western Europe - London, United Kingdom

(2012-02 - 2016-06)

• Upon starting the role I reduced the backlog of work from a 12 week SLA to a 48 Hour SLA within 3 ½ weeks increasing the collections and productivity targets
• Successfully reduced 700 accounts where debt had been outstanding more than 3 years to 200 accounts and sold the remaining 200 bad debts.
• Successfully hit a bad debt target of 5% reducing this from 15% a company record
• Driving the team to successfully exceed increasing collection targets month on month while maintaining excellent call quality and productivity targets
• Driving the successful application of the company's first ever FCA licence
• Management and training of 4 Credit Controllers
• Management and maintenance of receivables financial ledgers
• Set up, maintenance and auditing of external debt collection agencies
• Creating and managing internal credit policy and procedure
• Weekly/ Monthly/ Annual reporting to management team regarding Credit Control SLA'S, Aged Debt and Bad Debt
• Customer Credit risk assessment
• Managing intercompany Invoicing
• Upon leaving the company a new credit manager and team were recruited in the new office in Wales, stayed on for 3 months to lead successful transition and training of all new staff.

International Customer Care Manager - Samlerhuset Group B.V Western Europe - London, United Kingdom

(2010-12 - 2012-02)

The London Mint Office is a direct marketing company that distributes commemorative coins and medals on both a subscription basis and as single products to numismatics across the UK region.

• Successfully delivered a record sales target on upselling of over 500,000 EUR and continually beating and matching further sales growth within the Customer Service team.
• Effectively managing teams with up to 25 direct Reports
• UK, Ireland & Belgium Customer service, sales, credit and correspondence teams
• Call Quality/ Productivity Monitoring
• Day 2 Day employee management including Appraisals and Performance reviews
• Daily, weekly, monthly department reporting Including Monthly prognosis & forecast
• KPI's & SLA's Management
• Outsource partner's management

Apprentice Mediator - Southwark Mediation Centre - London, United Kingdom

(2007-09 - 2010-10)

Southwark Mediation Centre is a community based charity that provide a mediation service to the local authorities and the local residents, as one of the largest Mediation centres in Europe they pride themselves on excellent customer service and professionalism they excel in Hate Crime resolution, Neighbourhood/ Housing disputes, Youth Mediation, Family Mediation and workplace Mediation.

ILM Level 3 Award - Leadership and Management - Bacons College (2013-04 - 2013-06)

BTEC National Diploma - ICT and Business - Bacons College (2005-01 - 2007-12)

GCSE - General Education - Bacons College (2000-01 - 2005-12)