Alice Rosado

Results-driven and highly adaptable business professional with experience in administrative operations, client relations, hospitality management, and office leadership. Currently pursuing a Bachelor of Science in Business with a focus in Project Management and completing a project management certification. Strong in organization, communication, and operational efficiency, with experience managing multiple priorities in fast-paced environments.

Seeking opportunities in marketing, project management, or event planning.

Front Desk Associate at Lakota Wellness (2025-11 – Present)

• Managed front desk operations, serving 50+ patients daily in a fast-paced clinical setting.
• Managed scheduling for 50+ patients weekly, overseeing patient intake and confirming appointments using an electronic health record system.
• Processed an average of 30 transactions daily while maintaining accurate billing documentation for over 200 client accounts using an electronic billing system.
• Supported client retention by conducting follow-up calls and sending personalized emails, resulting in a 15% increase in repeat client engagement.
• Managed three administrative systems that streamlined scheduling and document management, improving workflow efficiency for the front desk operations.

Preschool Teacher at Ocoee Oaks Preschool (2023-08 – 2025-11)

• Designed and implemented structured lesson plans aligned with developmental goals.
• Organized and distributed 5 newsletters, increasing family engagement by 30%, and led 2 weekly staff meetings to discuss key developments and gather actionable feedback from staff.
• Coordinated scheduling for 4 classrooms, updating and maintaining daily attendance and curriculum documentation.
• Created a structured learning environment by implementing daily routines and safety protocols, resulting in positive feedback from 90% of parents on a survey.

Hostess / Server Assistant at Rocco's Tacos & Tequila Bar (2023-01 – 2024-08)

• Coordinated seating logistics and managed up to 100 reservations daily at a busy restaurant.
• Managed front desk operations during peak event day, serving over 200 attendees and contributing to record-high revenue of $15,000.
• Operated POS systems ensuring accurate order and payment processing.
• Trained 5 new host staff members and ensured adherence to service standards for customer satisfaction.

Office Manager at Lakota Wellness (2021-12 – 2022-12)

• Managed daily administrative operations for a wellness clinic with 5 providers, overseeing scheduling, patient communications, and staff coordination.
• Processed an average of 50 insurance claims daily, including PIP documentation and billing, using Chirotouch to ensure accurate and timely submissions.
• Managed scheduling for a team of 10 employees, coordinating workflows using Microsoft Office to enhance operational efficiency.

Bachelor Of Science in Business with a Project Management Certificate – University of Phoenix Online

High School Diploma – Ocoee High School (2018-01 – 2018-01)