Nicola Poynter

A mature, deeply resilient, and BPS-accredited Psychology Graduate (2:1 Classification, Graduated May 2026) combining rigorous academic training with extensive real-world experience managing acute mental health crises. Possesses invaluable, first-hand insight into navigating emergency psychiatric care pathways, including the NHS Mental Health Crisis Team and community support networks. Proven track record of providing high-stakes crisis intervention, emotional stabilisation, and long-term caregiving for individuals with complex psychiatric presentations.

Adept at maintaining strict boundaries, managing escalating risk, and delivering profound empathy under pressure. Now seeking a paid, front-line clinical support role within the NHS or third-sector mental health services in Portsmouth.

Mental Health Carer & Crisis Advocate - Self-employed - Portsmouth, UK & Canada

• Acted as a primary support and advocate for multiple individuals, including family members and young people, navigating severe and acute mental health crises.
• Liaised directly with NHS Mental Health Crisis Teams and emergency psychiatric services to coordinate urgent care, communicate risk assessments, and implement safety plans.
• Provided continuous, front-line emotional stabilisation and practical care for individuals experiencing severe psychiatric distress and long-term mental health challenges.
• Developed advanced personal resilience, maintaining strict emotional and professional boundaries while managing highly unpredictable, high-stress environments.

Psychology Researcher & Student Practitioner - Open University

(2021-01 - 2026-05)

• Dedicated five years to mastering psychological frameworks, psychometrics, and clinical risk evaluation.
• Sharpened clinical communication techniques and active listening through structured peer-led simulation exercises.
• Maintained absolute adherence to data protection (GDPR), ethical boundaries, and confidentiality protocols throughout all research and practical lab work.

Business Owner – Bespoke Personalized Furniture Design - Self-employed - Portsmouth, UK

(2010-01 - 2021-12)

Founded and independently managed a local enterprise specialising in tailored, personalised furniture design, overseeing all operations, financial accounting, and client commissions.

• Managed the full client intake process, utilising advanced communication and active listening to understand unique customer requirements and deliver high-quality, personalised service.
• Handled complex face-to-face inquiries, supplier negotiations, and challenging customer service situations with patience, maintaining calm professionalism under pressure.

Front-of-House Team Leader / Bar Work - Portsmouth hospitality venue - Portsmouth, UK

(2010-01 - 2015-12)

• Managed face-to-face public interactions in a fast-paced environment, consistently monitoring group dynamics to maintain a safe, welcoming atmosphere.
• De-escalated challenging, emotionally charged, or volatile situations with calm authority, prioritising team and public safety.

Business Owner – Funeral Slideshow Services - Self-employed - Canada

(2005-01 - 2010-12)

• Provided compassionate, front-line emotional support and guidance to families experiencing acute grief, bereavement, and unexpected trauma.
• Managed the secure handling of highly sensitive personal data and multimedia assets, ensuring absolute confidentiality, discretion, and strict compliance with privacy standards under tight operational deadlines.

Liaison Officer / Administrator - Chamber of Commerce - Canada

(2005-12)

• Collaborated across multi-disciplinary teams to support local economic initiatives, managing multi-stakeholder relationships and public communication.

BSc (Hons) Psychology - Psychology - Open University (2026-05)