Nicola Wilson

I am a friendly approachable person. I am always reliable, hardworking, punctual and trustworthy I always fully commit myself to the job I am doing and take great care in my work. I have a real interest in working in a varied job role and have demonstrated the ability to adapt to new roles and tasks whilst working in retail and administration roles.

I have excellent customer service skills built up from retail and reception work. I have demonstrated responsibility working on my own as well as part of a team running a showroom and taking responsibility for the security and cleanliness of the building whilst providing an excellent customer experience. I am a qualified Complementary Therapist and Aromatherapist.

Night shift, late shift and day shift - B&M STORE

(2019-01)

• Replenishing stock and merchandising
• Keeping the store tidy
• Assisting customers
• Working as part of a team as well as alone
• Pricing
• Tidying the store and making it presentable for the next day

Whinstone View

(2019-04 - 2019-09)

• Cleaning and setting up of luxury lodges
• Laundry duties
• Providing an excellent customer experience

Instore Demonstrator - Anglian Home Improvements

(2014-01 - 2015-12)

• Speaking to customers both in store and over the telephone
• Dealing with enquiries
• Arranging appointments for customers with representatives over the telephone, face to face and on appointments system on the computer
• Keeping the showroom and conservatories clean and presentable
• Administration duties
• Ensuring a smooth and excellent experience every step of the way for the customer

Sales Assistant - Strikes Garden Centre

(2005-01 - 2014-12)

• Serving customers
• Dealing with enquiries
• Dealing with incoming and outgoing stock and deliveries
• Stock taking
• Administration duties including, ordering, filing, using the company's computer system
• Helping with Santa's grotto throughout December
• Customer refunds and exchanges
• Working within all departments
• Putting stock out on the shop floor
• Serving on the tills

Multiple Sclerosis Centre

(2010-01 - 2011-12)

• Carrying out therapies on centre users
• Tailoring Aromatherapy blends to suit individual needs and assisting them with queries and using facilities within the centre

Administration Assistant - North East Community Forests

(2002-01 - 2005-12)

• Project Management
• Events Organiser
• Setting up office systems
• Helping out at events within the park

North East Chamber of Commerce

(2001-01 - 2002-12)

Placement at Freebrough Community College and Wilton Site, undertaking administration duties

Saks Midaswell

(2000-01 - 2001-12)

Beauty Therapy Course

GCSE - Laurence Jackson Secondary School (1994-01 - 1999-12)