Nicole Allan

I am a well-travelled, driven person who is passionate about different cultures and delivering exceptional customer service ensuring that the customer's expectations are not only met but exceeded thus building rapport. Furthermore, I am a natural communicator who enjoys building relationships and who values the importance of teamwork, willingness and cooperation as well as having passion for the company that I represent. I approach all tasks with a 'can do' attitude thus having the ability to demonstrate consistency in achieving results.

Bartender/Waitress - Event Staff Scotland - Radisson Red Hotel, Citation wedding venue

(2021-08)

• Directing guests at Radisson Red Hotel, Citation wedding venue to tables
• Circulate the room with trays of appetizers and beverages
• Assisting with preparation setup and closing. E.g., packing away tables, tablecloths and place settings and buffets
• Conveying special instructions to the kitchen bar, taking orders and answering questions
• Protecting establishment patrons by adhering to sanitation

Events Assistant - Celtic Park (Reed)

(2021-07 - 2021-08)

• Driving and analysing profit performance of the kiosk
• Providing leadership during the hours of operation and supporting other kiosks when required
• Ensure all kitchens areas are kept ready for service and fully stocked as event day arrives
• Proactively assisting and upselling products to guests and VIP clients
• Managing queues and demand in an efficient manner
• Serving food & beverages from fast-paced retail units

Sales Executive - Eco Save

(2021-04 - 2021-05)

• Setting sales goals and developing sales strategies
• Researching prospects and generating leads
• Contacting potential and existing customers on the phone, per email, and in person
• Handling customer questions, inquiries, and complaints
• Preparing and sending quotes and proposals
• Managing the sales process through specific software programs
• Building and maintaining a CRM database
• Meeting daily, weekly, and monthly sales targets
• Participating in sales team meetings

Customer Service Consultant - Past Due Credit Solutions (Scottish Power)

(2021-02 - 2021-04)

• Listening to customer concerns and providing information, answers, or responses
• Taking orders and processing billings and payments
• Obtaining and correctly recording customer information
• Reviewing and making changes to customer accounts
• Handling customer complaints and processing returns effectively
• Keeping records of customer interactions
• Ensuring customer satisfaction or referring customers to supervisors
• Identifying opportunities to up-sell other products and services

Receptionist/Administrator - Prime Staff Recruitment

(2019-06 - 2019-07)

• Booking appointments for consultants and social workers
• Signing for deliveries
• Answering and forwarding phone calls
• Sorting and distributing post
• Being in charge of being centre stage of reception
• Meeting and greeting clients/visitors in sympathetic reassuring manner

Beauty advisor/Fragrance specialist - 24 Seven Talent

(2017-12 - 2019-06)

• Establishing strong relationships with clients for L'Oréal brands such as Urban Decay, Giorgio Armarni, Yves Saint Laurent, Lancome and Victor & Rolf
• Following up, recommending new products and inviting regular customers to promotional events
• Working independently and as a team to achieve sales goals
• Perform daily department maintenance tasks including stock work re-merchandising display price markdowns merchandise transfers and light cleaning

Modelling - Freelance Projects

(2016-06)

• Promotional model worked on Snow Bound Film launch in Cannes
• Sportswear modelling in Portugal
• Worked as an extra for new Idris Elba film Yardie
• Worked on various commercial modelling assignments for Asda and Sky
• Worked as a hostess for Rock Boys Event Management Company

Bartender - The Red Lion

(2017-03 - 2017-12)

• Promptly served all food courses and alcoholic beverages to customers
• Strictly abided by all state alcohol regulations, particularly in regard to intoxicated persons and minors
• Accurately balanced cash register at all times
• Skilfully anticipated and addressed guests' service needs
• Consistently adhered to quality expectations and standards
• Accurately recorded orders and partnered with team members to serve food and beverages that exceeded guests' expectations
• Effectively used items in stock to decrease waste and profit loss

Sales Associate - Selfridges

(2016-12 - 2017-03)

Reason for leaving – Temporary work

• Welcome customers with a smile as they enter premises
• Proactively ask customer how they can be assisted
• Provide customers with product information that they need
• Guide customers to the correct aisles
• Explain product features and warranty agreements
• Demonstrate the working of a product when required
• Provide information on daily deals and promotions
• Ensure that all products are well stocked and are easy to reach

Bartender/Waitress - Southend Airport

(2016-07 - 2016-11)

Reason for leaving - Offered Temp Contract

• Serving of customers including taking orders at the table and ordering point, preparation of alcoholic, soft & hot drinks, waiting on tables, operating the cash register and replenishing stock
• Providing and serving when required food & beverages to meetings
• Restocking the bar when necessary
• Comply with all health, safety and hygiene standards and policies
• Record drink orders accurately into register system

Bartender/waitress - Barcode Recruitment (Event & Festival work)

(2015-04 - 2016-05)

Reason for leaving – Relocation

• Collect money for drinks served
• Check identification of customers to verify age requirements for purchase of alcohol
• Clean glasses, utensils, and bar equipment
• Take beverage orders from serving staff or directly from patrons
• Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks

Receptionist/Administrator - Mellmead House (Redbridge/Thorpe Coombe Hospital)

(2014-09 - 2015-04)

Reason for leaving – Temporary Work

• Booking Appointments for Consultants/CPN's
• Liaising with staff in other departments and with external contacts
• Photocopying and printing various documents, sometimes on behalf of other colleagues
• Organizing and storing paperwork, documents and computer-based information
• Devising and maintaining office system
• Using a variety of software packages, such as Microsoft Word, Outlook, PowerPoint, Excel, Access
• Using a system called Rio to complete patient information and put notes on patient's profile
• Answering to the main corporate emails

2nd line support engineer - CSCIT

(2013-08 - 2013-12)

Reason for leaving - Contract work

• Floor walking, in important TFL buildings to be of help to people who have had new PC's fitted
• Processing of important deliveries
• Going to various on call jobs in different parts of London
• Fitting new PC's in
• Delivering excellent Customer service
• Installation and connecting various external peripherals including printers, IPhones and Blackberry

Receptionist/Optical Assistant - Rose Opticians

(2012-12 - 2013-04)

Reason for leaving – Career change

• Booking patients in for an appointment using a computer management system called Optinet
• Putting frame information and invoices on a spreadsheet document
• Providing exceptional service during till transactions
• Helping customers choose frames
• Writing important emails
• Performing PA work and going out of store to get specific things that were needed
• Doing home visits with the Optimist
• Cleaning office to ensure everything is organized and in place for the for the next day

GCSE - Connaught School for Girls (2007 - 2012)