Nicole Butcher

I am a highly experienced and adaptable professional with over 20 years in customer-focused roles within the automotive industry. I have developed strong skills in managing high-volume workloads, delivering excellent customer service, and maintaining attention to detail in fast-paced environments. I am a confident communicator and a natural team player, while also being very comfortable working independently, as I have done for the past several years.

I am a quick learner, proactive in my approach, and always open to developing new skills across different industries. I am now looking for a new opportunity where I can broaden my experience, take on a fresh challenge, and continue to grow within a different field.

Client Experience & Digital Sales Operations at Chorley Group (2018-04 – Present)

• I manage a high volume of daily customer enquiries across multiple platforms including phone, email, live chat, and social media
• I ensure timely and professional responses, maintaining excellent customer experience standards
• I monitor performance metrics and maintain service levels across multiple sites
• I produce regular reports to track performance, response times, and customer engagement
• I maintain CRM systems, ensuring accuracy and effective follow-up processes
• I carry out quality checks and support continuous improvement in customer interactions
• I handle online reviews and customer feedback to support brand reputation
• I work closely with internal teams to ensure smooth customer journeys and efficient processes
• I have demonstrated the ability to work independently and manage my workload effectively over several years

New & Used Car Sales Executive at Lindsay Saker Edenvale (2008-06 – 2017-06)

• I consistently delivered high levels of customer service and achieved sales targets
• I built strong relationships with customers, leading to repeat business and referrals
• I guided customers through the purchasing process in a clear and supportive way

Parts Administration & Reception Roles at Mercurius Motors | Mitsubishi Motors | Forsdicks BMW (1999-01 – 2007-12)

• I supported daily operations within busy parts departments
• I managed stock control, invoicing, and supplier coordination
• I handled customer enquiries both in person and over the phone
• I developed strong administrative and organisational skills

N3 & N4 Certificates in Accounting, Office Practice, Information Processing, Computer Skills – Benoni Technical College (2001-01)

Standard 11 – Edenvale High School (2000-01)