Barista - Cafe My Place
(2021-11)
- I take orders and deal with customers needs.
- I run my own section making tea and coffees.
- General maintenance and keeping the work area clean and tidy for customers.
- Gained my food and hygiene level 2.
JD Sports Call Agent - Echo-u
(2020-12 - 2021-04)
- I took inbound calls from customers who have any issues with their online orders.
- I also answered emails and social media messages from customers.
- I dealt with abuse over the phones by annoyed customers and managed to stay calm and respectful throughout the call.
Waitress/Bartender - Sambucas - Cramlington
(2019-03 - 2019-12)
- I worked as a waitress/bartender
- Prepare desserts and cleaned tables.
- Working here improved my capability of working in a rushed environment.
- I greeted customers and solved any issues that they had.
Zookeeper - Kirkley Hall Zoological Gardens - United Kingdom
(2017-09 - 2019-06)
- I worked with variety of different animals
- cleaned out the enclosures of various species and make sure they have adequate bedding, water and food, which I prepared
- I must always follow health and safety procedures. I exercise the ponies, complete health checks on various animals from aviary to reptiles and help to enrich the living environments of different creatures.
- I have also had experience on the farm where I handled and performed health checks on cattle and sheep.
Volunteer - PDSA charity shop - Whitley Bay
(2019-01 - 2019-03)
- I volunteered at a PDSA charity shop, where I worked on the till and put out stock.
- I dealt with customers' concerns and helped them as much as possible.
- Working here has improved my customer service skills and working in a busy environment.
Dog Grooming Assistant - Nanna Meg's Dog Grooming - United Kingdom
(2017-10 - 2018-04)
- When working here I washed, blow dried and brushed all different breeds of dog.
- My duties included serving and assisting customers on the shop floor, taking bookings, swept or hoovered the floor to prevent any slips and falls for both humans and dogs and I assisted in calming nervous dogs so they can be groomed safety and without any stress.
Sales Assistant - Poundworld - United Kingdom
(2017-11 - 2018-03)
- When working here I got trained on the till taking payment and giving change to customers.
- I ensured that shelves were continually restocked.
- I unpacked and priced products
- Kept the shop floor, warehouse and other rooms neat and tidy at all times.
- Helping customers.
Zookeeper - South Lakes Safari Zoo - United Kingdom
(2016-08 - 2016-08)
Work experience.
- I cleaned out enclosures and prepared food for animals such as penguins, wolves, giraffes, and lemurs.
