Nicole Rivett

Results-driven leader with 20+ years of retail and food service management experience. Proven expertise in team leadership, operational excellence, and customer-centric service delivery. Skilled at training staff, maintaining compliance standards, and driving business performance in fast-paced environments. Committed to fostering positive team culture and creating exceptional customer experiences.

PROPRIETOR & MANAGERESS - BUDS 2 BLOOMS - Norwich, England

(2010-11)

• ARTISAN FLORIST - responsible for the design & production of seasonal products for all occasions
• BUYER - I source and build relationships with suppliers for all our fresh and sundry materials
• TRAINER - all our staff are trained by me in all aspects of product care, floristry, customer service and Abellio Greater Anglia safety procedures
• QUALITY CONTROLLER - consistent checks with regard to product & presentation are part of my routine

VARIOUS - MORRISONS - Norfolk, England

(2000-10 - 2011-08)

• PLANTS & FLOWERS REGIONAL TRAINER - Whilst applying retail & floristry skills that are second nature to me I raised takings by 35% and reduced waste to zero at the same time as ensuring that all relevant staff in the region had the skills to run/manage their own 'Plants & Flowers' departments
• CANTEEN MANAGERESS - Responsible for rotas, staff training, health & safety adherance, providing varied and healthy meals for 400 staff, stock control with attentive waste management.
• GENERAL ASSISTANT - I moved around gaining marketing, product display, production & customer service skills in many departments

EVENT FLORIST - FLOWERS & TIARAS by NICOLE - Lowestoft, Suffolk

(1994-01 - 2011-08)

• To stylise and produce bridal and event flowers in accordance with a chosen theme to the satisfaction of a 'particular' client
• To conduct consultations and meetings to identify the best way of representing clients ideas, or help to create 'vision'
• To liase with various venues, deliver, and often re-locate, quantities of bridal flowers & displays under pressure
• To impressively dress stands at Wedding Fairs to give the WOW factor and engage the attention of potential clients

MANAGERESS - KIRKLEY FLOWERS - LOWESTOFT, Suffolk

(1984-01 - 1987-11)

Self employed at 'KIRKLEY FLOWERS' Interflora florist.

• Overseeing successful taking & execution of relay orders, attending meetings & ensuring adherance to all Interflora standards/procedures
• Buying, stock control & production planning for peak periods
• Staff training & delegation
• Window displays and shop presentation

SENIOR FLORIST - WHITES Interflora Florist - Gorleston, Norfolk

(1983-06 - 1984-06)

• Responsible for execution of incoming orders for celebrations, funerals and wedding work enjoying 'preferred florist' requests

GREENHOUSE WORKER - FLOREAC - Lochristi/Belgium, Vlaanderen

(1981-05 - 1983-06)

• Propagated & prepared plants for export & became fluent in Dutch

Trainee Florist - ELIZABETHS Teleflower Florist - Nowich, Norfolk

(1978-11 - 1981-05)

• Comprehensive floristry, shop management and customer service training received from the owner of the business Tony Teasel, who was also highly regarded within the Teleflower institution
• Took the opportunity to 'shine' at the annual Teleflower competitions where I was entered alongside the senior florists