Nicoleta Miu

Highly motivated and ambitious professional with hands-on experience implementing DLX in three warehouses. Strong attention to detail in system configuration, testing, and user training. Skilled in identifying and resolving issues during rollout and post-implementation support.

Confident working with cross-functional teams to deliver smooth WMS transitions. Passionate about optimising warehouse performance through smart system integration. Has great organisational skills and the ability to prioritise workflows.

Excellent problem-solving skills and strong ability to manage multiple tasks and support projects. Willing and happy to travel to different locations as required to support project implementations, training and operational requirements.

ASSOCIATE ANALYST SC OPS SUPPORT IT SYSTEMS at GXO LOgistics (2024-03 – Present)

• Played a key role in the successful go-live of DLX across three sites
• Conducted end-to-end testing to ensure system stability, accuracy, and support troubleshooting
• Worked closely with the IT team to identify root causes of issues and support troubleshooting
• Worked collaboratively with all levels of senior management raising and resolving issues
• Delivered hands-on training to staff at all levels, ensuring confident system usage and smooth adaption
• Assisted in live issue resolution during rollout to minimize operational downtime
• Proactively started learning SQL to gain deeper understanding of system processes and data flow
• Provided feedback and insight to improve system functionality and warehouse performance
• Currently contributing to the Multi Store Project and the rollout of a new voice-picking system across the Iceland network, supporting a large scale operational transformation initiative
• Assisting with the implementation and adoption of new warehouse technologies to improve picking accuracy, productivity and operational efficiency across multiple sites

Assistant Team Leader at Gxo Logistics (ENFIELD) (2020-07 – Present)

• Successfully managed day-to-day operation across site, demonstrating strong multitasking and leadership skills
• Led and supported a team to ensure efficient task completion and high team morale
• Monitoring KPIs closely, ensuring performance targets were consistently achieved or exceed
• Acted as the key link between the team and management to relay updated, solve problems, and maintain communication
• Adapted quickly to operational demands, shifting between chambers to manage priorities and resolve issues
• Trained new and existing staff, helping build a knowledgeable and confident team

Team Leader at SONY DADC (enfield) (2018-11 – 2020-06)

• Ensured VNA Drivers consistently met KPI targets through close monitoring and performance support
• Played a key role during Sony DADC's closure, managing the safe transfer of all remaining stock
• Coordinated movement of stock between Sony DADC and Sony Music, ensuring full traceability and secure handling
• Maintained clear communication across departments during a high-pressure transitional period

– Edmond Nicolau (AUDOCAD) (2014)