Nidiya Dharmarajan

Compassionate and resilient professional with a Master's degree in Psychology and extensive experience supporting vulnerable children and young people with complex behavioural, emotional and developmental needs. Experienced in safeguarding, dynamic risk assessment, crisis intervention, report writing and multi-agency working. Skilled at building positive professional relationships, promoting rehabilitation and encouraging positive behavioural change while maintaining appropriate professional boundaries.

Also experienced in using NHS electronic systems, managing complex workloads and communicating effectively with professionals, service users and external agencies.

Children's Residential Support Worker - Gratia Cura Residential Ltd. - Oxford

(2026-03)

• Provide trauma-informed support to children and young people with Autism, ADHD and Pathological Demand Avoidance (PDA), adapting communication and interventions to meet individual needs.
• Carry out dynamic risk assessments, identify safeguarding concerns and implement strategies to reduce risk while ensuring the safety and wellbeing of young people.
• Respond calmly to behavioural crises, using de-escalation techniques and therapeutic approaches to minimise risk and maintain a safe environment.
• Work collaboratively with social workers, education providers, healthcare professionals, legal representatives and other agencies to support care planning and positive outcomes.
• Develop, review and update person-centred care plans, monitoring progress and contributing to regular multidisciplinary reviews.
• Maintain accurate daily records, incident reports and risk assessments, ensuring documentation is completed in line with safeguarding policies and regulatory requirements.
• Support young people to develop independence, emotional resilience, educational engagement and life skills through structured daily routines.
• Ensure compliance with Children's Home Regulations, safeguarding legislation, health and safety requirements and organisational policies.

Patient pathway administrator - Oxford University Hospitals NHS Foundation Trust - Oxford

(2023-10 - 2026-02)

• Provide comprehensive administrative support to consultants and multidisciplinary clinical teams, ensuring efficient coordination of patient pathways.
• Maintain accurate electronic patient records using Trust systems, ensuring confidentiality and compliance with NHS information governance standards.
• Manage clinic scheduling, referral processing (ERS), clinic amendments and correspondence to support timely patient care.
• Prioritise competing workloads while responding to enquiries from clinicians, patients and external healthcare professionals.
• Maintain accurate and current patient details using the Trust electronic systems.
• Clinic amendments, signing off letters, working on ERS.

Student advisor - Global Banking School - London, Greater London

(2022-08 - 2023-10)

• Supported students through face-to-face, telephone and online enquiries, providing accurate advice and guidance.
• Creating excel spread sheets to maintain records and databases for the information my line manager requests, training new team members and members of the faculty and giving out presentations to students.
• Produced reports and analysed data using Excel and Power BI to support operational decision-making, planning the rota and resource management.
• Maintained confidential student records using internal databases and CRM systems.
• Worked collaboratively with academic and professional services teams to resolve complex student issues.
• Achieving targets and KPIs.

HR recruitment and Consultant - Rajoma care & recruitment - London, Greater London

(2022-04 - 2022-08)

• Briefed candidates about responsibilities, salary, and job benefits.
• Offered advice to clients and candidates on pay rates, career progression and training.
• Conducted headhunting by identifying and approaching employed individuals to fill vacant positions.
• Advertised job vacancies through online platforms.
• Requested and contacted candidate references to help hire right people for jobs.
• Monitored numerous job applications consecutively, qualifying, and shortlisting responses to improve workflow efficiency.
• Handled end-to-end recruitment processes, ensuring smooth and swift transactions from initial advert to job offer.
• Managed recruitment administration, employee records, compliance documentation, payroll information and onboarding processes.

Assistant Manager - KFC - London

(2019-08 - 2022-05)

• Progressed from Team Member to Assistant Manager through consistent performance and leadership.
• Supervised day-to-day operations, including staff management, scheduling, and shift planning.
• Trained and supported new team members to maintain service quality and compliance standards.
• Delivered excellent customer service in a high-pressure, fast-paced environment.
• Handled cash, daily reconciliation, inventory control, and ensured food safety and hygiene compliance.
• Resolved customer concerns efficiently and professionally, ensuring satisfaction and repeat business.
• Supported senior management with performance monitoring and team development.

MSc - Psychology - Oxford Brookes University (2023-09 - 2025-05)

First Class Honours - Business Studies - University of West London (2021-09 - 2022-09)

Diploma in Higher Education - Business Management - University of Chester (2019-09 - 2021-09)

Certification - Project Management Practitioner - The knowledge Academy (2017-06 - 2017-06)