Nigel Bromfield

An enthusiastic and hardworking individual who is amiable, communicates effectively and efficiently, punctual and highly enthusiastic to work at the very best of his abilities, with an appreciation of meeting a wide diversity of people. Happy confronting unfamiliar challenges and working successfully within a unit to express determination and growth. Currently looking for a full time position to utilise and enhance his skills, obtain new ones and make an influential, thriving contribution to your company.

Retail security officer - Mitie - Leicester

(2024-06)

• Conducted routine internal patrols to deter and detect damage, vandalism and theft.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
• Collaborated with security teams and emergency services to resolve urgent situations.

Hotel Concierge Supervisor - St Martins House Conference Centre - Leicester

(2020-02 - 2024-05)

• Quality control, Room management, Rate negotiation, Consistent interaction and communication with potential and existing clients, Tailoring client's event requirement, Supporting on-site Café through all aspects, including supporting young apprentices and volunteers
• Delivered first class customer care through polite, professional service.
• Dealt with customer concerns and queries effectively and professionally, offering swift resolution to any issues.
• Issued guest room keys with advice on location and access.
• Welcomed guests warmly, providing efficient, friendly check in and check out service.
• Kept reservations systems up-to-date for clear availability management.
• Actioned special requests to elevate guest stays.
• Managed incoming calls effectively using switchboard systems.

Hospitality and Events Officer - St Martins House Conference Centre - Leicester

(2013-04 - 2024-02)

• Quality control, Room management, Rate negotiation, Consistent interaction and communication with potential and existing clients, Tailoring client's event requirement, Supporting the on-site Café through all aspects, including supporting young apprentices and volunteers
• Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
• Managed large-scale events from initial planning to successful completion.
• Designed event set-up and displays to match client requests.
• Liaised with venues, caterers, and entertainment providers to schedule events in alignment with availability.

Customer Resolution Advisor - British Gas (Centrica) - Leicester

(2022-10 - 2023-01)

• Liaising with customers and other department - providing first contact resolution where possible, through ownership of queries and taking the relevant action required
• Answers customers messages via multiple channel such as telephone, email and web-chat, Informing customers of their account status – billing, balance, usage with the collection of meter readings, Complaint management, Booking engineers, Administration duties, Play an active role towards departmental KPI's and company objectives.
• Supported team by demonstrating respect and willingness to help.

Customer Service Adviser - NRS Healthcare - Coalville

(2021-11 - 2022-04)

• First point of contact - Inbound/Outbound calls, Email queries – carrying out administration functions, Data processing - Accurately record, store and input data, Account handling – complying with organisation confidentiality, Product advice and referral transfer

Sales Representative - Montana Marketing - Leicester

(2011-02 - 2011-10)

• Promotion and sales of clients products and services, Daily interaction and communication with general public and potential customers, Hitting sale targets on a regular basis, Training and building a team from scratch, Organising working routines, Assisting my team regularly to ensure continuous achievements

BA Hons - Media Production - Coventry University (2010-01 - 2013-04)

A/Level - Regent College, Leicester (2009-01 - 2010-04)

AS Level - Regent College, Leicester (2008-01 - 2009-04)

GCSEs - Regent College, Leicester (2006-01 - 2007-04)