Nihitha Channappa

At national express as a customer executive

Handled requests with friendly, knowledgeable service and support.
Followed upon unresolved customer issues to research and correct problems.
Adhered strictly to policies and procedures for continued company compliance.
Managed high-volume customer queries simultaneously through effective multi-tasking.
Answered number of calls in a day with professionalism.
Followed scripts when answered common customer questions

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