Nikhil Biju

Caring and responsible professional with hands-on experience supporting vulnerable adults, women and children in a residential setting. Currently working as a Welfare Officer, supporting daily needs, carrying out welfare checks, managing attendance and absence records, arranging GP appointments and transport, and dealing with safeguarding concerns, disputes and emergencies. Experienced across day and night shifts, including working as Night Duty Manager, while using Excel, Word and Outlook to maintain resident records.

Calm and respectful when supporting people from different backgrounds, with strong communication, patience, organisation and problem-solving skills. Looking to build a career in social care, housing, welfare or family support.

Welfare Officer at SOS Property (2026-05 – Present)

• Support adults, women and children from different backgrounds, including vulnerable residents, by understanding their needs, carrying out welfare checks, providing daily support and making sure they are safe, well and accounted for.
• Support residents with GP appointments, transport, phone calls and other everyday needs, while keeping attendance, absence, leave and welfare records accurate using Excel, Word and Outlook.
• Handle disputes, emergencies and safeguarding concerns calmly, giving extra care to vulnerable residents when needed, communicating in a respectful and trauma-informed way, and contacting the police, ambulance or other authorities when serious situations arise.
• Work day and night shifts, including acting as Night Duty Manager, carrying out property and safety checks, following up on resident concerns, responding to incidents and making sure residents and the property remain safe and well managed.

Warehouse Operative at Ocado Logistics (2025-11 – 2026-05)

• Picked, packed, and dispatched customer orders accurately in a fast-paced, high-volume warehouse environment.
• Worked closely with team leaders and colleagues to meet daily productivity and quality targets.
• Developed strong attention to detail, time management, and health & safety awareness while supporting efficient logistics operations.

Customer Assistant at Morrisons (2023-11 – 2025-11)

• Ensured accurate shelf and system stock alignment, assisting in inventory control and restocking.
• Liaised with supply and logistics teams for order tracking and timely replenishment.
• Developed customer service and coordination skills while supporting a busy operations team.

Tactical Buying Analyst (I) at Conduent Business Services (2022-05 – 2023-05)

• Processed purchase orders and ensured timely delivery of automotive components for General Motors.
• Tracked supplier performance and assisted in rebate and report generation.
• Worked closely with internal teams to improve procurement workflows and data accuracy.

Assistant at Biju Enterprises (2021-08 – 2022-03)

• Managed daily administrative tasks, including raising job paperwork, handling records, and maintaining accuracy in financial data entry.
• Assisted in organizing meetings, scheduling appointments, and ensuring clear communication across teams to support project progress.
• Provided strong attention to detail while supporting the execution of daily operations and client satisfaction.

Sales Executive at Popular Tata Motors (2022-03 – 2022-05)

• Successfully closed a commercial truck sale by understanding the client's operational needs and presenting the Tata Motors solution.
• Supported the team in streamlining the sales process and improving operational efficiency for better customer satisfaction.
• Managed scheduling and documentation for client interactions and internal meetings.

Intern (SAP) at Electromech Enterprises Pvt. Ltd. (2023-06 – 2023-08)

• Assisted in the implementation of the SAP FI module, improving the accuracy of financial processes and reporting.
• Supported administrative tasks, including organizing documents and ensuring timely updates for project stakeholders.
• Gained hands-on experience with SAP systems and provided insights into streamlining operations.

MSc in Business with Supply Chain Management – University of the West of England (UWE)

B.Com in Computer Application – St. Paul's College (2022)

Higher Secondary Education in Commerce – Chris Cappell College (2018 – 2021)