Nikki Cubberley

Organised and enthusiastic professional with excellent communication and interpersonal skills. Confident working both independently and as part of a team, with a proactive and adaptable approach to all tasks. Experienced in administration with strong attention to detail, excellent computer literacy, and a professional telephone manner. Able to manage workloads efficiently, provide high standards of customer service, and build positive working relationships in fast-paced environments.

Customer Service Team Leader at Paddy Power (2022-07 – Present)

• Managed store operations in the absence of the manager, including opening and closing procedures.
• Handled cash, served customers, addressed queries and complaints, adhered to procedures, and completed administrative tasks, including spreadsheets

Learning Support Assistant at The Willows Primary School (2020-01 – 2022-07)

Served as a Learning Support Assistant at Willows Primary School, providing one-on-one support for a child with learning difficulties.

• Safeguarding children
• Teaching and supporting students

Customer Contact Advisor at Newsquest Essex (2015-03 – 2022-01)

Thoroughly enjoyed my role at News Quest (The Echo newspaper), where I collaborated with a team of approximately 10 colleagues.

• Handling calls in the call centre
• Processing payments
• Setting up deliveries and orders

GCSE in English, Maths, IT, Science, Sociology – Hornsey school for girls (2009)

GCSE achieved B’s & C’s