Nikki Roe

Customer-focused professional skilled in delivering positive experiences in high-pressure environments. Handles customer inquiries with empathy and active listening to enhance satisfaction. Demonstrates adaptability through strong teamwork and communication skills.

Charity fundraiser - ABC affected by cancer - Chesterfield, Derbyshire

(2023-02)

• Plan and manage various fundraising events including bucket collection, raffles and themed nights.
• Receive and submit donations in accordance with the charities procedures.
• Be present at all ABC events and meetings and answer any questions in relations to upcoming events.
• Plan and attend meetings with other fundraisers.
• Handle budgets to maximise funds raised.

Cafe Assistant - Chester's Den - Chesterfield, Derbyshire

(2018-06 - 2023-04)

• Delivered friendly and fast service to process high-volume food and drink orders at peak times.
• Maintained a clean and welcoming cafe environment, cleaning tables and seating areas promptly after use.
• Assisted in the kitchen, preparing simple dishes and snacks, maintaining quality and speed of service.
• Prepared drinks for customer orders such as coffees, teas, speciality drinks and cold beverages.
• Confidently operated till, providing correct change for cash purposes.
• Maintained safe hygiene and food handling standards for full compliance.
• Supported cafe closing by counting cash, sweeping floors and cleaning tables.
• Kept all utensils, dishes and glasses clean and ready for customer use.
• Removed waste and inadequate food items regularly to keep work spaces neat and clean.
• Conducted daily opening and closing procedures, ensuring the cafe was ready for business and securely closed.
• Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
• Advised customers on possible wait times and kitchen delays to manage expectations.

GCSEs - Hasland hall (2004-06 - 2004-06)