Nilam Senghani

Credible and collaborative HR professional with over 4 years of progressive HR experience within the Metropolitan Police Service, spanning operational HR, recruitment, employee relations, and HR transformation. Currently delivering end-to-end recruitment campaigns and providing authoritative HR advice to staff and managers at all levels, with a strong track record in complex case management, inclusive practice, and stakeholder engagement. Experienced in drawing on HR data to identify trends and drive performance improvements, building first-line manager capability, and deputising for senior HR leads.

Qualified in conducting Dyslexia and Workplace Needs Assessments, with specialist expertise in reasonable adjustments and accessibility. Committed to equality, diversity and inclusion, with a practical understanding of positive action and fair selection processes.

HR Support Manager - Metropolitan Police Service

(2025-04)

• Provide HR advice and guidance to staff and managers across the organisation on HR policies, procedures, and recruitment processes.
• Coordinate interviews and assessment activities, liaising with candidates, hiring managers, and panel members to ensure a smooth recruitment process.
• Support inclusive recruitment initiatives and participate in workshops aimed at improving representation and diversity.
• Design candidate and panel packs to support fair and effective shortlisting and assessment processes.
• Conduct eligibility and compliance checks to support safe and compliant hiring decisions.
• Contribute to HR policy updates, process improvements, and HR transformation projects.
• Manage a high-volume HR mailbox, responding to employee and manager queries.
• Manage end-to-end recruitment campaigns including vacancy planning, candidate sourcing, eligibility checks, and onboarding.
• Develop campaign plans to track recruitment timelines and ensure vacancies are filled efficiently.
• Produce and circulate large-scale communications relating to recruitment campaigns and HR initiatives.

PA/ HR Project Advisor - Metropolitan Police Service

(2022-02 - 2025-04)

• Provided HR and project support to the HR Senior Leadership Team during organisational change and transformation programmes.
• Supported recruitment activity including agency liaison, onboarding coordination, and completion of pre-employment checks in line with policy.
• Prepared documentation for grievance cases and liaised with legal representatives and case managers to coordinate hearings.
• Attended gross misconduct panels and drafted outcome correspondence relating to promotion eligibility decisions.
• Conducted Dyslexia and Workplace Needs Assessments and recommended reasonable adjustments, assistive technology, and workplace support.
• Managed financial administration including raising purchase orders and receipting invoices.
• Worked closely with external partners including Ernst & Young, Deloitte, TfL, Northgate, and Accenture to support HR transformation initiatives.
• Coordinated User Acceptance Testing for system updates within the Cornerstone Learning Management System.
• Analysed workforce data to identify skills gaps and developed a 12-month learning and development plan including targeted training interventions.

Data Quality Manager (Project Work) - Metropolitan Police Service

(2020-02 - 2022-02)

• Developing and collaborating relationships across the business and with external stakeholders.
• Implementing new suggestions for improvements.
• Creating project documents such as process maps and gant charts on Microsoft Word, Excel and Visio.
• Conducting system testing and logging and tracking defects where necessary.
• Migrating and linking data to avoid duplication.
• Demonstrating proposals to external stakeholders.
• Providing system administration support and quality assuring data.

Researcher - Metropolitan Police Service

(2018-01 - 2020-02)

• Working with multi-agencies to make risk-based decisions and identify any concerns.
• Attend child protection conferences to help implement new safeguarding strategies.
• Researching and determining what is proportionate to share with partnership agencies.
• Monitoring the mailbox and liaise with supervisor of any urgent requests.
• Highlight any information which may either heighten or lower the risk during research.
• Ensuring all new notifications are reviewed and assigned a priority status base on circumstances.

Privacy Assistant - Reed Agency

(2015-06 - 2017-12)

• Liaising with insurance companies and solicitors to solve customer queries.
• Providing responses under the Data Protection Act (DPA) within a 30 day deadline.
• Ensuring customers are eligible to make requests under DPA.
• Answering general enquires over the phone and over email.
• Taking messages and ensuring that these are passed over to relevant team members where necessary.
• Gathering information to support tasks as requested by the team such as scanning, filing and photocopying sensitive documents.
• Making sure data is kept up to date and within their retention period.
• Training and giving guidance to new starters.

Customer Service Assistant - Wickes

(2007-05 - 2022-05)

Part-time

• Liaising with head office to solve customer queries or general enquiries.
• Balancing tills and investigating till discrepancies by analysing transactions on the audit roll.
• Working with management in-store on promotion projects, by co-ordinating in-store promotional changes and merchandising.
• Delegating tasks to co-workers.
• Administering booking deliveries with customers in person and over the telephone.
• Managing complaints and solving queries in a professional manner to ensure high customer satisfaction.
• Operating tills and handling cash effectively and cautiously on a daily basis.
• Trained and supported new members of staff on how to use the retail point of sale, cash management and order management systems.
• Communicating with stores in different regions and suppliers when necessary.

Team Administrator - Pro Engines Workshop

(2019-01 - 2020-01)

Part-time

• Responding to customer orders and enquiries by telephone, email and in person.
• Providing information about company products and services where needed.
• Scheduling meetings and managing company diaries.
• Inputting customer orders onto the system efficiently and accurately.
• Booking and scheduling of technicians for customer.
• Being responsible for the daily efficient running of all administrative operational systems within the clerical area of the service.
• Collaborating with third parties/ and partnership businesses to ensure that an excellence service is delivered to customer