Nilushi Perera

A reliable, compassionate and highly organised individual with over a decade of experience in fast-paced, customer-facing and safety-critical roles, including team leadership and front-line security screening at Heathrow Airport. Proven ability to remain calm under pressure, communicate clearly with people from all backgrounds, follow strict procedures, and support the wellbeing and safety of the public. Seeking to bring this experience, together with genuine care and commitment, into a role as an NHS Care Assistant, supporting patients with dignity, respect and compassion.

Security Screening Officer at ICTS, Heathrow Airport (2023-10 – Present)

• Carry out passenger and baggage screening in line with strict national security procedures, giving full attention to detail and accuracy
• Communicate clearly and reassuringly with members of the public, including nervous, elderly or vulnerable travellers, to guide them through the process
• Assist passengers who need extra support, showing patience, empathy and respect at all times
• Patrol assigned areas to help keep the public safe, remaining alert and responding calmly to incidents
• Work effectively as part of a team and follow direction from supervisors during busy, high-pressure periods

Team Leader at KFC, Hounslow West (2022-12 – Present)

• Lead and support a team of staff, allocating tasks and ensuring high standards of service and hygiene
• Build positive relationships with customers, resolving concerns with patience and a calm manner
• Manage stock, cash handling and daily record-keeping accurately
• Communicate regularly with senior management to report on performance and meet targets

Supervisor at KFC, Hounslow Central (2021-11 – 2022-11)

• Supervised team members and coordinated daily shift operations to maintain service standards
• Managed customer relations, stock control and cash handling
• Liaised with senior management on team performance and business goals

Team Member / Team Leader at KFC, Heathrow (2012-07 – 2021-10)

Progressed from team member to team leader over nine years of continuous service

• Delivered attentive customer service and prepared food to a consistent standard
• Maintained a clean, safe working environment and communicated effectively with colleagues and managers

Secondary Education in Zoology, Botany, Physics – Wennappuwa, Sri Lanka (1995 – 1995)

Australian Computer Society (ACS) Examination in Information Technology – IDM, Colombo, Sri Lanka (1998 – 2000)