Nina Elise

Reliable and hard working. A creative all rounder with a background in Art and Design and Special Effects.

Experience in production as a whole, from working as a Production Assistant for medical simulation to a General Operative for screen printing. Other personable skills come from an experience within customer service working as a Sales Assistant, a Customer Advisor and currently as an Energy Specialist. Both outgoing and friendly whilst successfully working within a team and as an individual.

Good organisational skills and effective communication through having other roles such as Student Representative and Admin throughout University. Overall social media experience through working with brands and various campaigns.

Willing to relocate: Anywhere Work authorisation: Eligible to work in United Kingdom Driver's License: None Highest Level of Education: Bachelor's

Energy Specialist - Firstsource - Pontypridd

(2023-11)

• Taking inbound and making outbound calls regarding customers accounts.
• Booking in smart meter exchanges, following compliance and using softwares such as Kraken and Maxcontact.
• Merging accounts with customers consent and following that process.
• Chasing up meter reads and any back billing.
• Handling complaints where necessary.
• Updating PSR records to aid in any customers vulnerabilities.
• Sending out emails and letters to update customers on any upgrades, changes and incentives regarding their accounts.
• Using customer service and soft skills to interact and engage with customers. Keeping up a good rapport and adapting conversations.
• Tailoring conversations and the customers journey depending on vulnerabilities.

BEIS Customer Advisor/Complaints handler/Team coach (contract) - Arvato - London

(2023-02 - 2023-11)

• Supporting the Energy Bill Support Scheme with customers enquiries and applications.
• Knowledge on a variety of different schemes, including EBSS AF, AFP, ND AF etc and directing customers to the correct ones.
• Taking calls and emails from customers regarding eligibility and applications, both through Genesys and Salesforce.
• Filling out applications for customers and using customer service skills to advise and assist.
• Using the correct DPA procedures and updating customers on their applications.
• Using Salesforce to view cases, add wrap up notes and updates.
• Using Genesy’s to take calls and add wrap up codes.
• Handling escalated complaints via calls and emails, creating cases and following correct process.
• Making outbound calls and being involved in casework.
• 1 to 1 training with new agents, answering agents queries and procedures across schemes
• Assisted Team Manager with call and email qualities for agents and providing feedback.
• Boosting team morale by creating quizzes, events, games and building those bonds.
• Winning the ‘100% be you’ award

General Operative - Temporary - Homeware Creative - Stoke-on-Trent, Longton

(2022-06 - 2022-09)

• Operating screen printing machines for homeware items such as tea towels, placing the fabric on and taking it off to run through the drier.
• Touching in any errors on prints with colour.
• Laying out fabric, measuring and cutting with a knife.
• Trimming finished products, folding and packaging them up.
• Cleaning the screen printing beds and screens.

Workshop Production Assistant - Simbodies - North Yorkshire, Thirsk

(2021-05 - 2022-05)

• Making and finishing simulated bodies for the military and vast medical sector.
• Using a variety of silicones and skills to make the bodies in production and then finishing them with finer details such as working airways, seaming, colouring, wigs, eyes, eyebrows, beard, eyelashes, teeth etc.
• Producing realistic simulated trauma such as amputations and packing wounds.

Sales Assistant/Shop floor coordinator & creative - The Sweet Emporium - Stoke-on-Trent

(2014-01 - 2016-11)

• Greet visitors and handle their enquiries and resolve any customer complaints regarding sales or service.
• Answer customers questions about merchandise and advise on the selection of merchandise.
• Take inventory or examine merchandise to identify items to re-ordered or replenished.
• Total customers merchandise and pack purchases into bags or boxes.

BA (Hons) - 2:1 - Special Effects in TV & Film - University of Bolton (2016-09 - 2019-07)

Level 3 Extended Diploma - D* D* D - Art & Design - Newcastle-under-Lyme College, Staffordshire (2014-09 - 2016-05)

GCSE - A* - C - English language, English literature, Maths, Art, Sociology, Geography, IT, Further IT, Science, Further Science - Kidsgrove Secondary School (2009-09 - 2014-09)