Danny Wong
Metering and Energy Operations Specialist
About
Metering and Energy Operations Specialist with over 20 years' experience across UK energy and utilities organisations. Extensive expertise in gas and electricity metering, registrations, billing operations, and erroneous transfers (ET), ensuring full GSOP and regulatory compliance. Proven ability to resolve complex industry data flow issues, support AMR and smart metering, and manage escalations across suppliers, Meter Operators (MOPs), Meter Asset Managers (MAMs), and distributors.
Advanced user of SAP IS-U, Junifer, ECOES, Xoserve, Salesforce, and related industry systems.
Experience
Metering Data Analyst - Crown Gas & Power
(2025-08 - 2025-09)
- Managed gas and electricity meter installations, exchanges, removals, and data updates
- Resolved AMR and smart metering data issues, reducing meter reading rejections
- Investigated and corrected metering data discrepancies to ensure billing accuracy
- Produced operational and ad-hoc reports supporting metering, sales, and operations teams
Interim Billing & Operations Specialist (Contract) - Gentrack Ltd (Global)
(2021-09 - 2021-10)
- Contracted to resolve high-volume billing discrepancies within the Junifer system
- Investigated complex billing and account issues linked to metering and registrations
- Supported operational stability during periods of billing backlog and system pressure ET Manager / Metering Specialist - Green Network Energy
(2019-02 - 2021-06)
- Led the Erroneous Transfers (ET) function, ensuring compliance with GSOP regulations
- Managed escalations across metering, billing, disputes, and complaints
- Produced monthly ET and GSOP reporting, tracking opened/closed cases and compensation
- Acted as key point of contact for suppliers, distributors, MOPs, MAMs, and third-party providers
- Oversaw registrations processes, resolving complex data flow and market process issues
- Investigated failed and incorrect gas and electricity data flows
- Resolved cross-metering, missing D0086s, and FSEG queries
- Liaised with distributors and suppliers to correct MPAN and metering records
Registrations & Metering Specialist - TOTO Energy
(2017-10 - 2018-08)
- Managed gas and electricity registrations and missing data flow investigations
- Appointed and de-appointed Meter Operators (MOPs) and Meter Asset Managers (MAMs)
- Manually created industry data flows including ONJOB and exchange flows
- Authored process documentation for change of supply, new connections, disconnections, and found meters
- Supported internal training and offshore teams as a subject matter expert
Multiple Roles - EDF Energy
(2004-05 - 2017-08)
Roles included: South East Metering Updates & Customer Solutions Pilot Team, Registration (Time to Live), Metering Resolution & Better Billing Project, Senior Customer Service Advisor – Change of Supply
- Reduced large-scale metering and exchange backlogs (1,000+ cases)
- Acted as escalation point for complex metering, billing, and supplier disputes
- Created process walkthroughs and training materials for new and existing teams
- Supported billing accuracy and regulatory compliance initiatives
Restaurant Manager - Multiple Businesses
- Full operational management including staffing, training, stock control, cash handling, and customer service
- Developed strong people management, leadership, and problem-solving skills
- Bilingual team leadership supporting operational efficiency
Education
A Levels - Business Studies, Computing, Mathematics, German - Varndean Sixth Form College
9 GCSEs - English & Maths - Blatchington Mill School
