Niraj Patel

Reliable and hardworking hospitality professional with experience across busy London takeaway and pizza restaurant environments, including running shifts as a Team Leader. Confident in customer service, food preparation, cash handling and cash-up, and keeping standards high under pressure. Currently studying MSc Computer Science at the University of East London and looking for a part-time role where I can bring energy, reliability and a positive attitude to the team.

Fully flexible for evening, weekend and holiday shifts.

Customer Service Crew Member - Papa John's Pizza - 358 Harrow Road, London W9 2HT

(2026-06 - 2026-08)

• Prepared pizzas, sides and dough to brand specification, keeping portion control and presentation consistent throughout busy evening and weekend shifts.
• Took customer orders in store and over the phone, processed cash and card payments on the EPOS till, and balanced the till at the end of shift.
• Managed collection and delivery orders end to end – checking each order was complete, correctly labelled and dispatched on time to keep waiting times down.
• Followed food safety and hygiene procedures including temperature checks, allergen awareness, stock rotation (FIFO) and full close-down cleaning of prep areas and equipment.
• Supported new starters with prep-station routines and stepped in wherever needed to keep service running smoothly during peak rushes.

Team Leader / Shift Leader - Kings of Wings - 5 Chippenham Road, Maida Hill, London W9 2AH

(2026-05 - 2026-06)

• Led the shift team in a high-volume takeaway – allocating stations, briefing staff on targets and keeping service moving smoothly through peak evening and weekend trade.
• Took responsibility for opening and closing the store, including till float set-up, end-of-day cash-up and securing the premises.
• Supervised food preparation and cooking of fried chicken, wings, wraps and sides, checking portion sizes, recipe consistency and health & safety compliance across the team.
• Handled escalated customer queries and complaints in person and over online delivery platforms, resolving issues quickly to protect customer satisfaction and store ratings.
• Monitored stock levels, managed deliveries and restocking, and enforced hygiene, allergen and cleaning standards during every shift.
• Trained and supported new team members, covering additional shifts at short notice when the store was short-staffed.

Front-End Developer Intern - Hi-MAK Pvt. Ltd. - Vadodara, India

(2024-12 - 2025-03)

• Worked to deadlines within a small team, building and testing website components – developed strong attention to detail, problem solving and communication skills.

MSc - Computer Science - University of East London (2026)

B.Tech - Computer Science & Engineering - Parul University (2022-08 - 2025-05)

Diploma - Computer Engineering - Balasinor College of Polytechnic (2019-06 - 2022-06)