Nirmin Faysal

Dedicated and approachable customer service professional with experience supporting customers in fast-paced hospitality and retail environments. Skilled in building positive relationships, communicating effectively, and resolving enquiries with a professional and empathetic approach. Reliable and adaptable, with strong interpersonal skills and a passion for supporting people to achieve their goals.

Barista / Waitress - San Remo Café - London

(2025-01 - 2026-12)

• Prepared hot and cold drinks including coffee
• Served customers in a busy café environment
• Handled payments and customer orders accurately
• Maintained hygiene and excellent customer service standards
• Built positive relationships with customers and resolved enquiries professionally

Waitress / Bar Staff - Abugida Restaurant - London

(2023-01 - 2025-12)

• Served food and drinks in a fast-paced environment
• Worked as a barista, waitress and bar staff
• Operated tills and handled payments
• Worked effectively as part of a team to deliver excellent customer service

Sales & Customer Assistant / Makeup Service - Alpha - London

(2022-01 - 2023-12)

• Assisted customers with enquiries and purchases
• Provided makeup services to clients
• Developed communication, sales and customer engagement skills

Waitress (Events) - Wedding Venue - London

(2023-02 - 2023-05)

Served guests at large events.

• Supported event set-up and service
• Worked calmly under pressure

Work Experience & Volunteer - Garage

(2024-02 - 2024-04)

• Completed a two-week garage placement
• Continued volunteering to develop practical mechanical skills
• Developed teamwork, discipline and problem-solving skills

BTEC Level 3 Diploma in Mechanical Engineering - Mechanical Engineering - Uxbridge College (2022-01 - 2025-12)

GCSEs - Secondary Education - Rosedale College (2019-01 - 2022-12)