Nisha

Highly motivated and customer-focused Front Desk Receptionist with over 2 years of experience in hospitality operations. Adept at delivering exceptional guest services, managing reservations, and ensuring smooth front office processes. Strong academic background with a Bachelor of Science and a Master's in Real Estate Management, demonstrating excellent organizational and communication skills in dynamic environments.

Front Desk Receptionist - Holiday Inn Express - Londonderry

(2025-12)

• Welcome guests and manage check-in and check-out processes.
• Handle reservations, cancellations, and special requests accurately.
• Provide information on hotel services and resolve guest inquiries promptly.
• Ensure front desk operations meet brand standards and guest satisfaction targets.

Front Desk Receptionist - Travelodge Hotel - Birmingham Bullring, England

(2023-06 - 2025-12)

• Assisted guests with booking, inquiries, and payments.
• Maintained accurate records and handled billing efficiently.
• Delivered excellent customer service in a high-volume environment.
• Coordinated with housekeeping and other departments for smooth operations.

Master's - Real Estate Management - UWE Bristol (2022 - 2023)