Nonso Dada

Msc Programme and Project Management graduate with 5+ years of customer service and management experience. Skilled in organisation, coordination, and supporting structured project work. Proficient in management and clear stakeholder communication.

Customer Service Advisor - HCA Healthcare - Prestatyn

(2026-04)

• Manage enquiries, bookings, and billing while delivering empathetic frontline support to patients and companies.
• Work closely with clinical and administrative teams to quickly resolve issues, improving overall patient satisfaction.
• Upholding confidentiality and accuracy in record keeping to adhere to healthcare compliance requirements.
• Collaborate with team members to ensure smooth operations and customer satisfaction.
• Utilise tailored CRM software to track customer interactions and follow up tasks efficiently.

Customer Service Representative - United Kash Limited - Ipswich

(2023-03 - 2025-01)

• Maintained meticulous records of customer interactions, ensuring confidentiality and integrity in handling sensitive information such as personal details and credit card information.
• Engaged with customers to inform them of overdue payments and negotiate affordable payment arrangements, enhancing customer satisfaction and retention.
• Addressed customer enquiries effectively, providing prompt solutions to issues to ensure a high level of service quality.

Credit Underwriter - Money In Minutes - Lagos

(2021-07 - 2023-03)

• Maintained comprehensive records of customer interactions, ensuring the confidentiality and accuracy of sensitive information.
• Analysed sales data to identify trends and suggested strategies that successfully enhanced product sales.
• Aided customers with loan repayment strategies and effectively resolved enquiries about our services, contributing to improved customer satisfaction.
• Delivered training to four new hires on customer service protocols, conflict resolution techniques, and the company's data entry procedures.

Digital Customer Service Representative - United Bank for Africa (UBA) - Lagos

(2019-03 - 2019-09)

• Educated clients on the usage of mobile banking applications and digital platforms, leading to increased customer engagement and proficiency.
• Provided comprehensive support for account-related inquiries, contributing to enhanced customer satisfaction and consistent account growth.

Msc - Programme and Project Management - University of Chester (2025-01 - 2026-02)

Bsc - Political Science - Babcock University (2013-09 - 2017-04)

WAEC - Federal Government Girls' College (2011)