Nrthz Official Twist

Reliable, calm and patient professional with strong customer service, administration and facilities experience across public-sector and corporate settings (HMP Wayland, Aviva). Known for multitasking under pressure, clear communication, and problem-solving. Returning to work after caregiving with refreshed motivation and excellent time management, seeking roles in customer service, administration, reception, or facilities support.

Stay-at-Home Parent - Watton

(2019-01 - 2025-12)

• Managed complex household schedules and priorities, building strong organisation, patience and resilience.
• Developed excellent time management and multitasking while supporting a neurodiverse child.
• Ready to re-enter employment with a strong work ethic and adaptability.

Customer Advisor - Aviva - Norwich

(2018-01 - 2019-01)

• Handled high volumes of inbound customer enquiries via phone and email, resolving policy and account queries.
• Applied empathy and clear verbal/written communication to de-escalate issues and improve satisfaction.
• Logged accurate case notes and followed regulated procedures.

Digital Prison Administrator - HMP Wayland - Thetford

(2016-11 - 2018-07)

• Set up and maintained offender digital accounts; performed password resets and first-line troubleshooting.
• Coordinated engineers, arranged meetings, and updated asset registers to keep systems accurate and compliant.
• Provided face-to-face support to 900+ offenders and staff, resolving access issues and queries.
• Organised and scheduled escorts; ensured documentation and security protocols were followed.

Cleaner - Hays (HMP Wayland) - Ipswich/Thetford

(2015-03 - 2016-11)

• Delivered interior and exterior cleaning to security standards within a prison environment.
• Maintained restricted and high-security areas with discretion and attention to detail.

Cleaning Supervisor - Thorpe House - Griston

(2014-03 - 2015-01)

• Supervised cleaning team: rota management, task allocation, training, and cover planning.
• Ensured hygiene, presentation and safety standards; managed equipment care and deep-clean schedules.

Domestic Cleaner - Buckingham Lodge Care Home - Thetford

(2013-08 - 2013-11)

• Maintained cleanliness for a 25-room floor (bedrooms, bathrooms, disabled facilities, dining room, nurses' station).
• Supported wider team with laundry and ad-hoc tasks to keep operations running smoothly.

Cashier & Shelf Stacker - Watton Post Office - Thetford

(2006-01 - 2006-06)

• Served customers, handled cashing up, restocked shelves, and closed the premises securely.

Cleaner - ISS (NatWest Bank) - Watton

(2003-10 - 2004-05)

• Cleaned branch and staff facilities; disposed of confidential paperwork; held keys and lock-up responsibility.