Nura Khayat

I am a motivated and reliable individual with experience working in fast-paced dessert and hospitality environments. I have developed strong customer service, cash handling, food preparation, and teamwork skills through my roles at My Cookie Dough, Little Dessert Shop, and Dolce Desserts. I enjoy working with people, learn quickly, and remain calm under pressure while maintaining high standards of service and cleanliness.

Alongside my work, I am currently studying Level 3 Applied Science (Double) and AAQ IT at Aston Manor Academy Sixth Form. I am confident using IT systems, communicate well with customers and colleagues, and am looking to continue developing my skills in customer-focused roles.

Brand Ambassador - My Cookie Dough - Bullring, Birmingham

(2026-07)

• Preparing and serving a variety of cookie dough desserts, drinks, and other menu items to a high standard.
• Providing friendly and efficient customer service in a fast-paced kiosk environment.
• Operating the till, processing cash and card payments accurately.
• Managing multiple customer orders while maintaining speed and accuracy during busy periods.
• Maintaining high standards of food hygiene, cleanliness, and presentation.
• Assisting with opening and closing procedures, stock replenishment, and keeping the kiosk organised.
• Working effectively as part of a small team to deliver excellent customer service.

Team Member - Little Desserts - Birmingham

(2026-02)

• Preparing a range of hot and cold drinks efficiently in a fast-paced environment
• Assisting with food preparation while following hygiene and safety standards
• Delivering high-quality customer service and handling customer queries
• Managing multiple orders accurately during busy periods
• Maintaining cleanliness and organisation of the workspace
• Working effectively as part of a team to ensure smooth service

Front of House Operator - Dolce Desserts - Stechford

(2025-02 - 2025-12)

• Delivered friendly, professional customer service by greeting customers, taking orders, and answering queries.
• Prepared and packaged dessert orders accurately and efficiently.
• Handled cash and card payments confidently using the till, giving correct change.
• Helped open and close the shop, including setting up, cleaning, and restocking.
• Maintained high standards of cleanliness and hygiene across front-of-house areas.
• Worked effectively as part of a team in a fast-paced environment.

AAQ IT, Level 3 Applied Science (Double) - Aston Manor Academy – FEP (Sixth Form) (2025-09)

GCSEs - North Birmingham Academy (2020 - 2025)