Obinna Amanze

A result-driven Scrum Master with over 10 years of proven experience in IT and software project management, specialising in driving business change and transformation initiatives. Adept at leading cross-functional teams to deliver high-quality projects on time and within scope while ensuring alignment with business goals and objectives. Known for strong leadership and management skills, fostering a collaborative and innovative work environment that encourages continuous improvements.

Complaints Manager - Lloyds Banking Group - United Kingdom

(2022-12)

• Lead multiple teams in delivering key projects, achieving a 100% improvement in project delivery timelines.
• Coach the team on implementing agile best practices through training and mentoring. This has increased team productivity, enabled timely and efficient delivery, and reduced project costs by 30%.
• Identify and address impediments that hinder the team's progress and collaborate with stakeholders to find practical solutions.
• Collaborating with stakeholders to define project scope, objectives, and deliverables, ensuring alignment with business goals.
• Coaching the team to build a customer-centric culture. Involves actively listening to customers' needs and providing support and guidance when needed.
• Continuously identify areas of improvement in the complaint process based on feedback and complaints received.
• Establish and maintain key performance indicators to measure the effectiveness of established processes.
• Foster a collaborative and innovative and innovative team environment, leading to increased employee satisfaction and reduced turnover.
• Reduced the average rate of complaints breaching regulatory guidelines by 80%, thus enhancing customer satisfaction.
• Introduced a proactive improvement strategy, resulting in a 90% reduction in complaints received over 6 months.
• Established a comprehensive Agile coaching program, mentoring 50+ team members and increasing Agile maturity scores from 0-80 to 241-320 within 18 months.

Agile Scrum Master - Impacting Life - United Kingdom

(2021-02 - 2022-11)

• Led cross-functional agile teams to deliver multiple high-impact projects, achieving a 100% on-time delivery rate.
• Managed end-to-end delivery of software development projects, achieving a 95% delivery timeline.
• Developed and maintained comprehensive project plans, ensuring efficient resource allocation and managing risks effectively.
• Collaborated with the product owners to effectively identify values that align with customer needs and business objectives through efficient backlog prioritisation.
• Facilitate Scrum ceremonies such as sprint planning, daily stand-ups, sprint reviews, and retrospectives to promote continuous improvement.
• Managed and oversaw the development of marketing strategies for partner companies (film production companies).
• Coached and supported Scrum teams in effectively using Scrum tools (Jira, Trello, and Confluence), enabling effective delivery of increments.
• Monitored the sprint progress by regularly tracking burndown charts while leveraging the velocity matrix to optimise future sprints.
• Upheld the team's adherence to Scrum values and principles, fostering a culture of continuous improvement, prioritisation, estimation, and transparent reporting.
• Increased team velocity by building high-performing teams.
• Successfully delivered partner initiative within the specified budget and timeline.
• Collaborated with product owners to refine and prioritise a backlog of over 100 user stories, resulting in a 90% increase in customer satisfaction scores and a 60% boost in product adoption rates.

Agile Delivery Manager - Providus Bank - Nigeria

(2012-04 - 2020-09)

• Facilitated Agile ceremonies and ensured teams self-organised through effective coaching, knowledge sharing and training.
• Acted as a client-facing manager to ensure innovative products were delivered predictably throughout the project lifecycle.
• Managed stakeholders' expectations through regular reporting highlighting deliverables and milestones.
• Aligned project strategies with the business objectives and established future requirements in response to lean changes.
• Monitored and reported on the progress, risks, and issues of the project, providing regular updates to senior management.
• I was part of the team that successfully transitioned the organisation from traditional waterfall to Agile methodologies, reducing delivery time by 60%.
• I was part of the team that developed Providus Luxe, a product for the bank's high-net-worth Individuals (HNWI).
• I supported development teams towards rolling out financial products that addressed business-critical discrepancies and improved end-user satisfaction by 90%.
• By introducing agile/lean tools and techniques, I increased sales volume by over 100% and profitability by 90%.

Masters of Business Administration (MBA General) - Business Administration - University of South Wales (2020-09 - 2022-09)

Bachelor's Degree - Accounting - Abia State University (2005-09 - 2009-09)