Odette Galea-Highstead

Design and delivery for new to sales, junior sales and experienced sales individuals Design and delivery for service and management training. Conducting consultations and visioning sessions to identify client needs, designing and delivering sales training programs that support business growth and create future opportunities

Sales Trainer at Pareto (2022 – Present) • Design and delivery for new to sales, junior sales and experienced sales individuals • Design and delivery for service and management training.

• Conducting consultations and visioning sessions to identify client needs, designing and delivering sales training programs that support business growth and create future opportunities • Cultivated strong client relationships to secure future business opportunities • Maintain positive relationships with internal stakeholders to support business opportunities and client growth for a win: win outcome • Collaborated with management to support sales teams by delivering coaching and leadership training.
• Course content covers: Basic sales fundamentals, face to face/virtual meeting scenarios, Account development/management / Negotiation skills / Presentation skills, Customer service skills Freelance facilitator at Identity Group (2020-11 – 2021-01) • Working alongside the Department for Transport; facilitating training material, supporting Agents for a.gov project to ensure Hauliers are ready for changes coming into effect from 01 Jan 2021, keeping the economy and country moving.
• Delivering informative and interactive virtual training sessions to ensure maximum engagement and preparing individuals to confidently pass on information learnt.
• Highlighting questions and concerns from Agents. Passing these on to the client to encourage improvement of the campaign • Keeping abreast of the changes to the campaign, as and when they happen so that I can reliable share these with the agents which would then be passed on to the drives.
• Being available at short notice to support the project and allow for further agents to be on site as soon as possible.

Sales

Trainer / Skills Coach at Pareto Law (2017-06 – 2019-11) • Sales Trainer:

• Providing excellent verbal, written and presentation skills - demonstrating this within my everyday conversations and interactions.
• Supporting new to role graduates understand the sales process, by sharing a step-by-step approach to cold calling and ensuring they are prepared to return to Business and have compelling conversations with business professionals.
• Delivering dynamic presentation training to influence sales individuals to reconsider their existing sales pitch and support the structure of their new presentation to increase business outcomes and improve personal presentations.
• Regular conversations and observations of other training sessions and sales teams’ meetings to ensure my knowledge of the business and best practices are current and can be reliably considered during my training and interactions.
• Forming good relationships within the business; allowing me to be regarded as a trusted and reputable individual when representing Pareto, gaining further business and recommendations when working with clients.
• Edit and tailoring the design of the training material when working with specific clients. Demonstrating a good understanding of the client’s needs and their business, providing them with unique training and content that is fit for purpose • Skills Coach:
• Building strong professional relationships with Apprentices. Ensuring trust and respect is gained, allowing me to identify when workloads or personal concerns arise and highlighting this to the Safeguarding and management team.
• Supporting learners by sharing my knowledge of the Apprenticeship and Training content through coaching and demonstration of skills.
• Forming positive relationship within the business; learning from subject experts to ensure my knowledge is current and relevant in supporting Apprentices in their specific industry and demonstrating best practice.
• Working with, highlighting and monitoring individuals and their learning plans. Foreseeing issues and having honest conversations around how this is currently impacting their work and/or Apprenticeship and supporting a plan to resolve and rectify lost time. Sharing concerns and including Safeguarding Officers to identify whether next steps are necessary.
• Highlighting and signposting how learners can best benefit from their Training Sessions and making suggestions as to how best to gather information and implement this into their coursework and day to day role.

Learning Delivery

Trainer at TSB (2013-03 – 2017-06) Internal Delivery Trainer • Delivery of all TSB workshops supporting the business to effectively service their customers and accounts.

• Supporting Business SMEs by supporting in delivery of internal courses • Stock orders for the flagship store ensuring cost control • Supporting the Design team to verify the content of the training material is correct, relevant and up to date so that nationwide delivery is fit for purpose • National Team scheduling; Identifying cost saving and positive team morale Learning Delivery Trainer at Halifax and Lloyds TSB (2011-02 – 2013-05) Internal Delivery Trainer Delivery of Retail Banking workshops • Continuation of duties as stated above in TSB role

ILM level 3 Certificate in Effective Coaching and Mentoring – The CAW (2025)

Foundation level CIPD qualification in Learning and Development – Selhurt’s Consulting (Acacia Learning) (2013)

8 GCSEs: Grade A-C in Maths, English and Science included – St Mark’s RC School (2009)