Retail Customer Service at Coral (2025-02 – Present)
- Manage customers' complaints and concerns with empathy and problem-solving skills.
- Process customer transactions including cash handling.
- Help demonstrate the company's products and betting terminals to customers.
- Work towards defined targets and goals.
Customer Service Representative| Platinum Support Unit at GT Bank (2024-02 – 2024-11)
- Successfully executed cross-selling and up-selling initiatives, enhancing customer experiences and contributing to a significant increase in revenue.
- Demonstrated in-depth knowledge of company products, consistently recommending tailored solutions that aligned with customer needs and boosted satisfaction rates.
- Effectively resolved over 100 customer issues, including online purchase errors, late deliveries, and billing discrepancies thus improving customer retention.
- Collaborated with internal teams to address and resolve customer concerns, resulting in a significant improvement in customer satisfaction.
- Documented all customer interactions in the internal database, ensuring a comprehensive and accessible customer service history for future reference.
- Delivered outstanding customer support face-to-face, via video conferencing, and through telephone interactions.
- Demonstrated strong collaboration skills by working cohesively with team members to enhance overall customer satisfaction.
- Guided customers in utilizing our online banking and mobile app on their personal devices to facilitate digital self-service.
Call Centre Agent at GT Bank Contact Centre (2021-04 – 2024-01)
- Collected and analysed all relevant data to efficiently resolve customer complaints and enquiries.
- Processed customer forms, orders, and applications accurately and within established timelines, ensuring a seamless customer experience.
- Followed up on complex customer calls, resolving escalated issues and improving customer satisfaction.
- Logged and escalated dispense error complaints promptly which significantly reduced resolution time and enhancing service quality.
- Addressed complaints and enquiries from non-resident Nigerians (diaspora), ensuring their concerns were resolved effectively and fostering trust in the brand.
Operations Officer at United Securities Limited (2020-02 – 2021-03)
- Streamlined business processes by reducing average processing time of customers.
- Sorted and corrected e-mandate forms from shareholders.
- Managed service desk operations for over 10 clients and implemented print service line of business.
- Tracked performance metrics such as new agreements and pricing.
National Youth Service Corps, Administrative Assistant at Atuzal Media Limited (2018-08 – 2021-07)
- Tracked and managed office budgets, ensuring cost-effective use of resources.
- Managed and organized schedules, appointments, and meetings, ensuring optimal time efficiency for the team.
- Provided administrative support to senior staff, including drafting memos, preparing agendas, and taking meeting minutes.
- Processed invoices, expense reports, and financial documents, ensuring timely payments and accurate record-keeping.
Teller Assistant at Access Bank PLC (2018-08 – 2019-06)
- Demonstrated attention to detail by meticulous verification of cheque numbers and other details before updating.
- Maintained good customer service through quick resolution of customer complaints which further strengthened customer loyalty.
- Prepared documentation and reports on daily transactions.
CDS President at National Youth Service Corps | Anti-HIV/AIDS CDS Group (2018-09 – 2019-07)
- Led a team of 15 members in creating widespread public awareness about HIV/AIDS prevention, symptoms, and treatment, reaching over 1,000 individuals in local communities.
- Provided essential care to HIV patients, organized free medical testing in rural areas, and offered support to children affected by HIV, improving access to healthcare for underserved populations.
- Conducted sensitization programs in 4 schools and among community youths, promoting safe sex practices, abstinence, and reducing stigmatization, which contributed to a 20% increase in HIV awareness.
