Oki Obiallor

A hardworking, motivated individual with a broad range of experience in business administration and customer service. I am determined and resilient with strong interpersonal skills and the ability to communicate across different disciplines and context with a can-do attitude. I thrive on the challenge of helping companies to achieve their goals whilst also developing my own experience and skills.

Housekeeping and Food & Beverage (Hospitality Work Experience) at Como Hotels & Resorts (2026-06 – 2026-06)

• In conjunction with the Kitchen, ensured that consistent quality in production and service of food in room service was maintained
• Polished, cleaned cutlery, plates and glasses
• Gained knowledge of the best housekeeping practices, cleaning techniques, and use of cleaning equipment.
• Ensured that all areas were kept correctly with regards to storage and cleanliness at all times

Fulfilment Coordinator (Logistics) at Taylor & Hart (2024-09 – 2024-12)

• Lead operational efficiencies across stock handling and fulfilment workflows using Excel and Salesforce CRM systems and platforms.
• Packaged and dispatched luxury bespoke jewellery and handmade pieces, maintaining the highest standards of presentation.
• Managed stock handling and ensured impeccable organisation of product flow.
• Provided support to Client Executive and core teams as required.

Receptionist/Administrator at ELM LODGE SURGERY NHS (2021-04 – 2023-07)

• Made appointments, took messages and arranged home visits per practice procedure.
• Assisted and supported clinical staff in the efficient organization of the clinics and surgeries.
• Took part in the scanning of letters onto patient records online and distributing to doctors.
• Opened and closed the premises when required according to Practice policy and procedure.
• Able to quickly adapt and work with pace in the assistant with healthcare policies.

Installation Coordinator at Kesslers International Ltd (2015-07 – 2016-12)

• Managed contractors to install shop fixtures & fittings across UK & Europe.
• Supported Transport and Logistics team to plan, facilitate and schedule work for various projects in the UK and Europe.
• Recruited and managed installers, ensuring the highest standards of customer service, health & safety and for delivering work on time & on budget
• Sourced quotes, negotiated prices, raised purchase orders, handled invoices and maintained Excel records to track expenses against budget.
• Central point of communication between the Sales team, Customers and Installers on multiple projects, ensuring effective delivery of work.
• Ensured contractors were working to Health & Safety requirements, maintained formalized procedures including ISO accreditation, Risk Assessment, Insurance Liability and Method Statement.

Trainee Business Analyst at LexisNexis Legal & Professional (2014-09 – 2015-05)

• Business Requirement Gathering – Translated business needs into clear actionable technical specifications & goals.
• Process Mapping – Documented existing business workflows to identify KPIs and areas for improvement.
• UX Design – created website wireframes to design user interfaces and best in class user experience.
• Demonstrated collaboration, flexibility and reliability in all daily work activities.
• Gained ability to be flexible, dealt with competing priorities and adapted regularly to different approaches and business requirements.
• Gained ability to communicate effectively in various forms and styles.

Product Inventory Assistant at Olympic Holidays (2014-02 – 2014-08)

• Responsible for accurately inputting, updating, and maintaining travel products on the company's internal reservations and web systems.
• Inputted package details into the database, including hotel rates, room allocations, special offers, and release dates.
• Website and Content Maintenance: Updated online descriptions, photos, handling itinerary extras (like weddings or excursions).

Client Services Intern at FusePump Ltd (2013-11 – 2014-01)

• Entered historical data into a new contract database. Provided feedback and suggested improvements to the user interface to the development team.
• Used a pre-qualified template to evaluate prospective client websites and feedback results to the Sales team to assist in pricing proposals.
• Researched companies on the internet to identify possible clients and maintained lead-gen records.

Certificate in Introduction to Hospitality Skills – Hotel School (2026-05 – 2026-07)

Certificate in Level 2 Food and Safety Hygiene – Virtual College (Online) (2026-06 – 2026-06)

BSc in BUSINESS IT – BOURNEMOUTH UNIVERSITY (2010-09 – 2013-05)