AI Evaluator at Dorado Project (2026 – Present)
Contract position via Mercor
- Evaluated assigned outputs against project criteria, focusing on accuracy, relevance, consistency and adherence to guidelines.
- Applied structured judgement to identify quality issues and document evaluation decisions clearly and consistently.
- Worked independently in a remote contract environment, maintaining attention to detail and reliable turnaround across assigned evaluation tasks.
Customer Service Advisor - Online Helpdesk at HMRC (2025-11 – 2026-07)
Position via Adecco
- Owned Personal Tax and Business Tax online-account enquiries, guiding customers through access, navigation and identity-verification issues.
- Investigated each customer's circumstances methodically and provided accurate, step-by-step guidance across web-based account workflows.
- Maintained clear case records, protected sensitive information and escalated unresolved issues through the appropriate support channel.
- Balanced responsiveness with accuracy when supporting customers who were anxious, frustrated or working to important deadlines.
Admissions Customer Service Advisor at University of Nottingham (2025-07 – 2025-11)
Position via Adecco
- Supported prospective students through phone, email and web chat, clarifying application questions and guiding users through relevant processes.
- Recorded interactions accurately in the CRM and prepared complete escalations for time-sensitive or complex cases.
- Explained detailed information in clear language while protecting personal data and maintaining a reassuring customer experience.
Freelance IT Support Specialist (2024-02 – 2025-06)
- Provided remote technical support to users with varied digital confidence, breaking problems into clear and manageable diagnostic steps.
- Followed issues through to a defined outcome and provided preventative guidance to help users avoid recurring problems.
- Promoted secure account use and safe online practices while adapting explanations to each user's level of technical understanding.
Remote Technical Support Analyst at Primer Software Development Enterprises (2022-08 – 2023-06)
- Managed incoming support tickets, prioritised follow-ups and kept customers informed from initial investigation through resolution or handover.
- Investigated technical issues systematically, tested practical solutions and escalated unresolved incidents with sufficient context.
- Created clear case notes and handover documentation to preserve service continuity and help colleagues continue investigations efficiently.
Founder & Customer Operations Lead at Olakim Travels Enterprises (2017 – 2022-08)
- Led customer operations for a travel business serving more than 500 customers, supported by a team of two employees.
- Owned customer requests from initial enquiry through confirmed arrangements, coordinating accurate information with airlines and suppliers.
- Allocated work, supported staff and checked customer and booking details carefully in a deadline-driven environment.
Customer Service & Sales Advisor at Diamond Bank Plc (2014 – 2017)
- Supported customers in a regulated financial-services environment, combining responsive service with confidentiality and procedural compliance.
- Used active listening and clear explanations to resolve enquiries, maintain trust and identify appropriate services.
