Oliver Cook

Customer-facing team member with experience across food service, premium leisure, retail and activity leadership. Confident serving customers and members, handling busy periods, maintaining clean presentation standards and supporting teams where speed, reliability and communication matter.

Food & Beverage Assistant at David Lloyd Leisure (2026-01 – Present)

Serve members and guests in a premium club environment while keeping service areas organised, clean and welcoming.

• Take orders, prepare and serve food and drinks efficiently while maintaining a positive member experience.
• Keep counters, tables and service areas clean, stocked and presentable in line with hygiene standards.
• Support colleagues during busy periods by clearing tables, responding to customer requests and keeping service moving.
• Build confidence dealing with regular members, families and guests in a professional leisure setting.

Customer Assistant at Marks & Spencer (2025-12 – 2025-12)

Worked through a high-footfall Christmas trading period, supporting customers and store standards under pressure.

• Answered customer queries, helped customers locate products and maintained a friendly, helpful shop-floor presence.
• Supported stock replenishment, store presentation and smooth operations during peak seasonal demand.
• Communicated clearly with colleagues to keep queues, service areas and customer flow moving.
• Stayed calm and professional during busy periods, helping customers quickly while working closely with colleagues.

Activity Leader at Kings London Sixth Form College (2025-06 – 2025-08)

Supervised international student groups and helped organise safe, punctual and enjoyable activities across the UK.

• Supported groups from Spain, Italy, Russia and France, adapting communication for students with limited English.
• Helped lead trips to London, Brighton and Cambridge, keeping groups together, informed and on schedule.
• Took responsibility for punctuality, safety and group morale in busy public settings.
• Developed leadership, problem-solving and responsibility by responding calmly to unexpected situations.

Crew Member at Quiznos (2024-11 – 2025-05)

Built strong food-service foundations in a fast-paced environment requiring speed, accuracy and teamwork.

• Served customers quickly, prepared orders and maintained efficient service during rush periods.
• Handled cash and card transactions accurately while keeping a professional customer manner.
• Switched between service, preparation, cleaning and restocking tasks as the shift required.
• Prepared, cleaned and restocked work areas to maintain hygiene, food safety and consistent service standards.

A-Levels in Film Studies, English Literature and Economics – Langley Park School for Boys (2025)

GCSEs in English Literature, History, Geography, Mathematics and Science – Langley Park School for Boys (2023)