Oliver-James Darrell Pope

Friendly, hardworking and adaptable professional with experience across customer service, administration, finance, logistics and residential care. Skilled in problem solving, guest relations, safeguarding and handling challenging situations with professionalism. Proven ability to learn quickly, work flexibly and build positive relationships with customers, colleagues and vulnerable individuals.

Guest Services & Accommodation - Butlin's - Minehead

(2025-04)

• Handled guest enquiries and complaints as key point of contact
• Used booking and Microsoft systems to log issues and raise resolutions
• Managed guest check-in, upgrades, lost property and arrivals administration
• Supported accommodation turnaround on changeover days

Delivery Driver / Warehouse Support - Backline Logistics / Parts Plus

(2025-01 - 2025-04)

• Delivered vehicle parts and supported warehouse operations
• Sorted deliveries, scanned stock and processed invoices

Seasonal Postal Operative - Royal Mail (via Evoke Staffing)

(2024-10 - 2024-12)

• Supported parcel sorting and Christmas delivery operations

Hospitality & Housekeeping Roles - Seasonal Summer Roles

(2024-06 - 2024-10)

• Worked across hospitality, bars and housekeeping

Delivery Driver - Mercia Garden Products

(2024-02 - 2024-06)

• Delivered garden products using 3.5T vehicles
• Safe loading, securing and customer deliveries

Delivery Driver - Panther Logistics / Valley Transport

(2023-10 - 2023-12)

• Multi-drop delivery of home and leisure goods

Postman - WB Employment

(2023-02 - 2023-10)

• Mail and parcel delivery by foot and vehicle
• Postal collections and customer service

Residential Children's Care Worker - Cambian Group

(2021-01 - 2023-02)

Supported young people with complex trauma, mental health and behavioural needs in therapeutic residential homes

• Acted as a positive role model, promoting structure, trust and healthy boundaries
• Administered medication safely and accurately in line with care plans and policies
• Supported safeguarding, emotional wellbeing and daily routines for young people
• Completed detailed care records, incident reports, audits and administrative paperwork
• Built strong relationships with young people and worked collaboratively to create a safe, nurturing environment

Finance Assistant / Administrator - Debenhams PLC

(2015-09 - 2020-12)

• Invoice processing, reconciliations and chargeback investigations
• Finance administration using Excel and CODA
• Improved procedures and supported team productivity
• Remote customer service and webchat support during secondment

Previous role - Specsavers

Previous role - EMCAS

Previous role - Pitcher & Piano

Previous role - Mecca Bingo

Previous role - Toolstation

Previous role - Aldi

Previous role - Tulip

Previous role - Brewers Fayre

GCSEs - Maths, English, Science - The Castle School

ICT Qualifications - Information and Communications Technology - The Castle School