Olivia Carlisle

Safety-focused cabin crew professional with hands-on experience across British Airways and Ryanair. Proven ability to deliver exceptional passenger experiences, manage in-flight challenges, and uphold strict aviation procedures in high-pressure environments.

Cabin Crew - British Airways - London Heathrow

(2026-05)

• Deliver outstanding passenger experiences aboard British Airways flights, maintaining the highest safety and service standards
• Execute all safety, security, and operational procedures with precision, escalating risks swiftly and appropriately
• Manage disruptions, complaints, and complex passenger needs calmly, ensuring dignity, care, and resolution at every touchpoint

FOH Agent - DHL (EasyJet Bag Drop) - Manchester Airport

(2025-09 - 2026-04)

• Processed high volumes of EasyJet passengers at bag drop, ensuring full compliance with airline security and documentation requirements
• Collaborated with ground, cabin, and security teams to sustain efficient, on-time departure operations
• Delivered consistent front-line service in a fast-paced, multicultural airport environment with professionalism and accuracy

Cabin Crew - Ryanair - Manchester Airport

(2024-01 - 2025-09)

• Conducted pre-flight safety checks, cabin inspections, and passenger briefings in full compliance with aviation regulations
• Consistently exceeded on-board sales revenue targets through proactive service and strong product knowledge
• Recognised by senior management for professionalism and sustained positive passenger feedback across short- and medium-haul routes

Customer Advisor - B&Q - Manchester

(2023-05 - 2023-10)

• Delivered customer-focused retail service, resolving queries efficiently and contributing to team sales targets at B&Q

Waitress / Bar Staff - Zizzi - Manchester

(2022-08 - 2023-04)

• Built strong communication, teamwork, and composure skills delivering high-volume restaurant service at Zizzi

A-levels - Criminology, French, Psychology - Pendleton Sixth Form College (2021-09 - 2023-06)

GCSEs - English, Maths, French, Hospitality & Catering - St Patrick's RC High School, Manchester (2016-09 - 2021-05)