Sales & Operations Manager at Right Registrations (2025-03 – Present)
Promoted from Personal Assistant to manage daily sales and operational activity, acting as a central point of coordination between senior leadership, clients and suppliers.
- Produce sales reports and management information, maintaining accurate records and providing timely updates to support commercial decision-making.
- Manage around 50 customer and supplier enquiries each day, prioritising urgent requests, coordinating follow-up and ensuring issues are resolved efficiently.
- Took responsibility for implementing a new CRM system, coordinating project activity, stakeholder input and deadlines.
- Manage confidential commercial documentation, invoices and supplier information with a high level of accuracy and discretion.
- Manage end-to-end customer and supplier relationships, advising on availability, pricing and fulfilment while ensuring clear communication throughout.
Personal Assistant to CEO & Director at Right Registrations (2023-03 – 2025-03)
- Managed diaries for the CEO and Director, scheduling around 10 meetings each week, moving appointments, resolving clashes and issuing reminders.
- Arranged domestic and international travel, including flights, rail, accommodation, transfers, visas and detailed itineraries, managing changes when required.
- Coordinated meetings and room bookings, prepared briefing materials and supporting documentation, and maintained follow-up actions.
- Prepared sales reports and management information to support leadership decisions and operational priorities.
- Managed correspondence, confidential records, expenses and invoices with professionalism, accuracy and discretion.
- Acted as a point of contact for clients, vendors and external partners, ensuring requests were handled and senior leaders remained informed.
Commercial Administrative Assistant at Brown & Co (2020-12 – 2023-02)
- Coordinated with clients, contractors and internal teams to progress commercial transactions, resolve queries and keep deadlines on track.
- Maintained accurate client and asset records, ensuring information was complete, current and ready for internal or external use.
- Prepared reports, presentations, professional correspondence and commercial documentation to tight deadlines.
- Supported client meetings and communicated service and brand information clearly and professionally.
Administrative & Logistics Support at L J Fairburn & Son Ltd (2016 – 2020)
- Maintained stock, delivery and order records in a high-volume supply chain environment.
- Prepared daily operational reports, helping teams monitor order accuracy, dispatch status and operational bottlenecks.
- Coordinated communication between production, logistics and dispatch teams to support accurate and timely order processing.
- Processed invoices and purchase documentation and maintained accurate supplier and finance records.
