Olivia Hammond

Proactive and versatile professional with over 4 years of experience across automotive service, estate agency, and international property investment. Skilled in administrative coordination, client-facing roles, and sales support, with a strong ability to manage multiple priorities in high-pressure environments. Proven track record of delivering excellent customer service, developing strong client relationships, and supporting busy sales and service teams.

Bodyshop Service Advisor / Office Manager at Bodyshop – Byfleet (Present)

• Manage the day-to-day service and office operations of a busy bodyshop.
• Manage vehicle bookings, customer enquiries, estimates, invoicing and repair administration.
• Coordinate repair work and liaise with technicians, painters, insurers and other stakeholders.
• Keep customers updated throughout the repair process and provide a high standard of customer service.
• Maintain accurate job records, documentation and workshop schedules while supporting efficient vehicle turnaround.

Customer Service Advisor at Finesse Accident Repair Centre (2025-12 – 2026-05)

• Delivered consistent customer service across all stages of the repair journey, from estimate to collection.
• Managed vehicle bookings, damage assessments, repair estimates, invoicing and regular customer updates.
• Liaised closely with technicians, painters and workshop teams to support accurate repair planning and timely turnaround.
• Handled customer concerns and resolved issues efficiently to maintain high customer satisfaction.

Service Advisor (Nissan, Fiat, Jeep, Abarth, Alfa Romeo) at Wilsons Automobiles & Coachworks (2025-04 – 2025-12)

• Delivered exceptional customer-facing service across five major car brands.
• Managed vehicle check-ins, estimates, invoicing and service follow-ups.
• Communicated with workshop teams to support accurate diagnostics and timely repairs.
• Resolved customer issues with professionalism and empathy.

Service Administrator at Wilsons Automobiles & Coachworks (2023-10 – 2025-03)

• Scheduled bookings and managed workshop diaries.
• Printed job cards and completed recall and warranty checks for incoming vehicles.
• Supported the service team with back-office tasks and customer communications.

Sales Administrator & Office Manager at Complete RPI (2023 – 2023)

• Provided comprehensive administrative support to UK and international sales teams.
• Handled property listings, documentation and coordinated property showings.
• Managed CRM systems and prepared marketing materials.
• Maintained office operations and liaised across departments to ensure compliance.
• Prepared sales contracts, managed key paperwork, responded to customer enquiries and coordinated negotiations.
• Maintained clean records and performed real estate market research.
• Systems/Skills: Reapit CRM, MS Office Suite, Sales Support, Document Management and Time Management.

Sales Negotiator at Silverman Black Estate Agents (2022 – 2023)

• Promoted and managed residential property listings and viewings.
• Negotiated offers and coordinated sales progression with solicitors and mortgage brokers.
• Built strong rapport with clients through excellent communication and follow-up.
• Used Alto CRM to manage Rightmove, Zoopla and OnTheMarket listings.
• Organised open house events and maintained client records.
• Consistently exceeded monthly and quarterly sales targets.

Front of House at South Down Café (2019 – 2019)

General Summer Assistant at Bocketts Farm (2019 – 2019)

Sunday Stable Duties at Manor House Stables (2017 – 2018)

Stable & Field Maintenance at Rookery Stables (2014 – 2016)

– Reigate College (2019 – 2022)

– Reigate Grammar School (2013 – 2019)

– Reigate St Mary's School (2009 – 2013)