Olivia Holyhead

Highly skilled healthcare and administrative professional with over 7 years of experience across NHS services, pharmacy operations, and frontline care. Demonstrates advanced capability in patient coordination, clinical administration, and delivering safe, person-centred care. Recognised for strong decision-making, attention to detail, and the ability to manage complex workloads in high-pressure environments while maintaining exceptional service standards.

Community Care Assistant - Self-employed - Wolverhampton

(2025-01)

• Deliver high-quality, person-centred care, including medication administration, mobility support, and complex daily living assistance
• Monitor and report changes in patient condition, supporting continuity of care and clinical decision-making
• Maintain detailed, compliant care records aligned with safeguarding and regulatory standards
• Build trusted relationships with service users, promoting dignity, independence, and wellbeing

Bank NHS Administrator - NHS - Wolverhampton

(2019-01 - 2022-12)

• Coordinated end-to-end patient pathways, including surgical bookings, pre-operative assessments, and follow-up care
• Managed complex scheduling systems, ensuring efficient use of clinical capacity and reduced waiting times
• Maintained high-volume, high-accuracy patient records across multiple NHS databases
• Acted as a key point of contact for patients, resolving queries and handling sensitive situations with professionalism

Pharmacy Dispensing Assistant - Murrays Pharmacy

(2022-01 - 2022-12)

• Accurately dispensed prescriptions in compliance with legal, safety, and regulatory frameworks
• Managed stock control, ensuring availability and safe storage of medications
• Supported pharmacists with clinical and administrative tasks requiring precision and attention to detail
• Delivered patient-facing support, providing clear guidance on prescriptions and services

NHS Administrator (Vaccination Services) - Black Country Healthcare NHS Trust

(2021-01 - 2021-12)

• Played a key role in national vaccination delivery, coordinating high-volume patient bookings and clinic flow
• Ensured real-time accuracy of patient data across NHS systems
• Supported clinical teams in maintaining efficient, safe, and organised vaccination operations

Travel Advisor - Co-operative Travel

(2018-01 - 2018-12)

• Delivered tailored travel solutions, managing complex bookings and customer requirements
• Handled financial transactions, amendments, and client communications with accuracy and professionalism

Travel Advisor - TUI

(2016-01 - 2018-12)

• Designed bespoke travel packages while consistently achieving and exceeding sales targets
• Managed high-value bookings, refunds, and itinerary changes with attention to detail
• Built strong client relationships through consultative sales and service excellence

Sales Advisor - The AA

(2016-01 - 2016-12)

• Achieved consistent sales performance in a target-driven environment
• Utilised strong communication and persuasion skills to meet customer needs

Pharmacy Assistant - NHS Wolverhampton

(2015-01 - 2016-12)

• Supported hospital pharmacy operations, including dispensing, stock management, and ward distribution
• Operated automated dispensing systems and ensured medication safety compliance
• Maintained accurate records and supported efficient workflow across departments

Customer Service Advisor - Superdrug

(2013-01 - 2015-12)

• Delivered high standards of customer service in a fast-paced retail environment
• Supported staff training, stock management, and daily operational tasks

Diploma of Higher Education - Health & Social Care - Wolverhampton College (2015-01)

Diploma of Higher Education - Travel & Tourism - Wolverhampton College (2015-01)