Olivia Lewis

I am a diligent and personable colleague skilled in identifying customer needs and presenting solutions that deliver value and drive revenue growth. My talents include developing effective sales strategies, managing customer relationships, and resolving customer disputes. I am always committed to providing exceptional customer service and ensuring customer satisfaction.

In the workplace I am organized and detail-oriented worker, with a drive to exceed expectations. I have the skills to analyse data, develop strategies that can increase profit margins and provide solutions to complex problems both business and customer wise. I am always looking for a challenge to leverage my skills and knowledge that can contribute to my team's success.

I am currently the contracts manager and lead account manager for all customers within the UK region. Over the last three years, I have developed strong relationships with suppliers, vendors, subcontractors, and other 3rd parties, ensuring the smooth running of client facilities and project-work. I also have strong technical knowledge of a range of laboratory equipment, facilities, and their requirements – inclusive of CL3 and CL2.

Through my experience, I have worked with NHS and private procurement teams, laboratory operations managers, asset and facilities managers, finance, quality, health and safety, as well as other operations-focused teams. My ability to develop and maintain strong relationships is crucial to my day-to-day work and long-term objectives.

Contract renewals & Internal sales specialist - Ellab UK - Cheshire, UK

(2023-05)

I am currently responsible for renewing calibration service contracts within the pharmaceutical, biotech and healthcare industries.

• Assist in the organisation of large contractual works and creating these contracts on internal systems aiding in the raising of jobs for engineers using project management skills
• Lead account manager/point of contact for field service calibration customers UK wide
• Regularly chase up unrenewed business and offer understanding to customer's needs and offer solutions encouraging renewal of business
• Attend face to face and teams meetings with customers
• Encourage new business offers when speaking to key accounts
• Quote new business and format equipment lists to include asset details, service levels and calibration points
• Retrieve sub-contractor quotes to ensure the customer can use one supplier for optimal convenience
• Regularly update Salesforce pipeline to provide accurate reporting to sales directors

Dental Nurse - Dental Nursing - Chester, UK

(2021-05 - 2023-05)

• Assist in dental procedures such as oral health maintenance, fillings, crowns, bridges & Orthotics
• Nursing during surgical procedures and Dental implants
• Administrative tasks such as sending check-up reminders and missed appointment letters
• Manage reception & engage with customers face to face & on the phone
• Build patient care and trusting relationships
• Update system records with current information

Care Assistant - Rectory care home - Chester, UK

(2016-11 - 2020-02)

Assisting in the comfort and care of elderly dementia patients including dietary assistance and personal care.

Hospitality & Barista - Chester Zoo UK - Chester, UK

• Hospitality within the onsite Bembe restaurant and Café
• Serve food
• Barista within the coffee shop
• Work on the tills
• Preparation of food on site

Level 3 Diploma - Business Administration - Cheshire West College

Level 2 - Hair & Media Makeup - City of Liverpool College

GCSE - Health and social care - St Johns Plessington Catholic College

GCSE - English Language - St Johns Plessington Catholic College

GCSE - Maths - St Johns Plessington Catholic College

GCSE - Textiles - St Johns Plessington Catholic College