Olivia Mennell

Dedicated and personable Retail Customer Service specialist with proven experience handling customers, managing sales transactions, and keeping store displays orderly and attractive. Known for excellent communication skills, a customer-first mentality, and the ability to create enjoyable shopping experiences. Reliable, detail-oriented, and adaptable, with a strong work ethic and eagerness to learn.

Capable of communicating with team members and managing tasks such as till operations and stock replenishment to ensure a pleasant customer experience.

Deputy Manager at Butterwick Hospice (2025-12 – 2026-08)

• Sort, price and put out stock from the hundreds of bags of donations received daily
• Ensure that all furniture in store is priced and that all processes for delivery and collection are followed
• Work alongside other deputy managers to run the store on a day-to-day basis

Store Associate at Barnardos (2023-05 – 2024-02)

• Sorted and processed many bags of donations daily, ensuring that the products were sellable and properly presented
• Aided and supported volunteers, creating a collaborative and productive environment
• Managed cashing-up tasks, including End of Day and Start of Day procedures, to ensure correct financial records
• Provided cover at other stores in the neighborhood when more help was needed

Support Worker at Careline Lifestyles (2022-11 – 2023-01)

• Cared for two or three people at the same time, tailoring to their own requirements and preferences
• Helped residents with daily tasks like eating, bathing, and supporting good oral hygiene
• Encouraged independence whenever possible, while assuring their safety and comfort
• Maintained a clean and supportive environment to promote a high quality of life
• Showed empathy and patience in building trust and relationships with the residents

Shop Assistant at Boots (2022-01 – 2022-06)

• Greeted and assisted customers on the sales floor, ensuring that their requirements were handled quickly and effectively
• Collaborated with team members to provide an exceptional shopping experience
• Maintained a clean, tidy, and organised shop floor to improve client happiness
• Aided with refilling stock and organising displays
• Responded to client requests and concerns professionally, offering product recommendations and help

Waitress at RISE Artisan Bakehouse (2021-11 – 2021-12)

• Served customers promptly, resulting in an enjoyable eating experience
• Maintained a clean and tidy dining area
• Memorised over 20 menu items, including weekly and seasonal specials, to provide informed suggestions
• Effectively handled customer inquiries and complaints, assuring satisfaction with food and services

NCFE CACHE Level 3 Extended Diploma in Health & Social Care – Newcastle College

Level 1 Certificate in Employability – McIntyre Centre

– Teesdale Secondary School