Omar Shehata

After completing my Diploma in Professional Legal Practice at the University of Edinburgh I relocated to Dubai. To sustain my studies, I choose the hospitality industry due the flexible hours in the evenings and weekends. Now I am looking to take the next step and begin my professional career.

I am a detail-oriented team player with strong organizational skills with the ability to handle multiple tasks simultaneously with a high degree of quality. Results-focused with a keen eye for detail, and proactive in planning to ensure smooth operations in the workplace. Through my career in hospitality, I learned to develop excellent time management and problem-solving skills and understood the importance of providing excellent customer care.

Strong ability to pick up new skills, adjust quickly to a new environment, and solve difficulties on the job while adhering to workplace decorum. My capacity to learn quickly and efficiently is attributed to my ability to listen well. I am frequently granted a leadership role due to my ability to support my colleagues with both work-related and personal concerns that may arise during their time in my presence.

Team player with collaborative approach, fostering positive working relationships and exceptional public speaking skills.

Waiter at Tattu (2023-09 – Present)

Delivered exceptional customer service, driving repeat business

• Mastered new tasks rapidly, elevating service quality
• Elevated guest experiences by delivering tailored, personalised customer service to a diverse clientele.
• Part of the opening team of the companies first international venue in Dubai

Waiter at Fazenda (2022-11 – 2023-08)

• Effectively handled and resolved guest complaints, increasing customer loyalty
• Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
• Served high volumes of guests in fast-paced service environments with exceptional customer care.

Personal selling at The Griffiths Network (2022-04 – 2022-11)

• Analysed sales data to identify trends, making informed decisions to boost sales performance.
• Developed and implemented targeted sales strategies to meet and exceed monthly sales targets.
• Informed leads and customers on current promotions to increase sales.
• Maintained accurate records of all sales activities, including client communications and transactions.

Instructor at Amazon (2021-09 – 2022-04)

• Provided valuable insights for management to enhance productivity
• Learning to explain complex and key quality standards to people with different levels of understanding and knowledge.
• Dealing with language barriers and finding different ways of explaining procedures to colleagues who had challenges with fluent communication in English.

Supervisor at German Doner Kebab (2021-04 – 2021-09)

• Learning key protocols on how to handle customers face-to-face
• Understanding the key fundamentals of customer service and how to resolve customer satisfaction issues to uphold a positive reputation of a business by all customers.
• Understating the importance of staffing and adjusting rota and staff hours based on the calculation of sales of the previous day.

Duty manager at Javits Gilmerton (2020-03 – 2021-03)

• Innovatively promoted special offers, driving sales
• Ensured inventory accuracy, minimising shortages
• Analysed customer feedback, identifying service improvements
• Collaborated across team to achieve productivity and efficiency.
• Confidently managed customer requests by listening actively to concerns and providing positive solutions.

Restaurant assistant at Radison Blu Hotel (2017-09 – 2020-02)

• Participated in staff meetings to discuss daily specials, revisions on menu and event specifications.
• Maintained clean, organized working areas to create positive, productive environments with minimal risk.

Intern at The Royal Bank of Scotland Group PLC (2016-07 – 2016-07)

• Assumed law trainee role in RBS's back office for four weeks
• Enthusiastically tackled complex issues

Diploma in Professional Legal Practice – University of Edinburgh (2023-01)

Undergraduate degree in Law – Edinburgh Napier University (2022-01)