Omer Sayedi

Adaptable and customer-focused professional with over 3 years of experience in fast-paced retail and hospitality environments. Proven ability to manage operations, handle transactions accurately, and deliver exceptional service. Skilled in team leadership, problem resolution, and maintaining high standards of cleanliness and efficiency. Eager to leverage a strong work ethic and dedication to customer satisfaction to contribute to the success of a dynamic team.

Team Member at Greggs (2026-05 – Present)

• Provided fast, friendly service to customers, taking orders and processing cash and card payments with accuracy.
• Prepared and served a range of Greggs food and drink products, adhering to company recipes, presentation, and quality standards.
• Operated and monitored ovens to prepare hot food and baked products throughout the day, ensuring availability during busy periods.
• Prepared hot and cold beverages, including coffees and iced drinks, maintaining speed and accuracy during peak service.
• Replenished shelves, counters, fridges, and stock areas, rotating products and maintaining fresh, well-presented displays.
• Professionally handled customer queries and requests, ensuring a positive customer experience.
• Maintained high standards of food hygiene, cleanliness, and health and safety across the shop, preparation areas, and equipment.
• Supported colleagues across different shop areas during busy periods to ensure efficient service flow.

Front of House Team Member at Archie's (2025-05 – 2025-12)

• Delivered energetic and welcoming front-of-house service within a bustling dessert and fast-food establishment.
• Accurately entered and processed customer orders using tills and digital ordering systems with efficiency.
• Crafted Archie's signature desserts and beverages, including waffles, crêpes, milkshakes, and other sweet treats, following strict presentation standards.
• Prepared and served food and beverages while managing multiple orders during peak service times.
• Managed Uber Eats and Deliveroo collections, meticulously checking orders and ensuring correct items were provided to delivery drivers.
• Assisted customers with menu selections and responded to inquiries in a friendly and professional manner.
• Maintained clean and organised front-of-house and preparation areas throughout service hours.
• Collaborated closely with kitchen and front-of-house colleagues to streamline order progression and minimise customer waiting times.

Assistant Manager at Water Orton Pizza (2021-08 – 2025-02)

• Led and supervised team members during peak shifts, ensuring the smooth and efficient execution of service operations.
• Oversaw daily operations, including till management, cash handling, and shift coordination.
• Professionally addressed customer inquiries and complaints, resolving issues promptly and effectively.
• Mentored and trained new staff members, facilitating their rapid adaptation and performance improvement.
• Uphold stringent standards of cleanliness, organisation, and food safety across all areas.
• Monitored workflow during high-demand periods, intervening as necessary to maintain service speed and quality.
• Fostered robust team communication channels to ensure efficient task completion.
• Consistently delivered exceptional customer service within a high-paced environment.

Delivery Driver at Amazon Flex (2023-07 – 2024-09)

• Delivered parcels securely and punctually to designated locations.
• Optimised routes for efficient completion, consistently meeting delivery targets.
• Maintained a professional demeanour during all customer interactions.
• Exhibited strong time management skills and a high level of reliability.

Retail Assistant at Kingdom Rugs (2020-11 – 2021-08)

• Provided direct customer service, identifying customer needs and recommending suitable products.
• Guided customers through the purchasing journey, facilitating informed buying decisions.
• Cultivated positive customer relationships through amiable and professional communication.
• Operated tills and processed cash and card transactions with accuracy.
• Leveraged product knowledge to address customer inquiries and offer relevant recommendations.
• Managed stock levels and ensured the sales floor remained organised and presentable.

BSc (Hons) in Cyber Security – University College Birmingham

BTEC Level 3 in Computer Science – University College Birmingham

GCSEs – Waverley Studio College